Post-Sale Solution Engineer (Remote, US West)

Recruiter
Shopify
Location
United States
Posted
24 Nov 2021
Closes
30 Nov 2021
Ref
ef7f8d08c53c
Level
Manager
The Post-Sale Solution Engineerengages with the largest high-growth, high-volume Shopify Plus merchants on short to medium-term service deliveries. These service deliveries are focused on a merchant's overall business plan and are designed to accelerate their growth and ensure their long-term success.

The Post-SaleSolution Engineeracts as a Shopify advocate. They represent the brand, values, and product offering, while also advocating for the merchant's needs. The role includes merchant-facing activities through service collaboration and partnering with several internal teams (including Customer Success, Solutions Engineering, Product, and Launch Engineering) to provide front-line context.

Your responsibilities:
  • Planning and executing service deliveries, collaborating closely with Merchant Success Managers and merchant stakeholders, remotely or on-site
  • Managing merchant and internal team's expectations before, during, and after engagements through strong communications
  • Providing ad-hoc technical and product guidance to the Merchant Success, Solutions Engineering, and Launch Engineering teams
  • Providing eCommerce expertise through sharing Shopify best practices and industry trends
  • Building relationships at multiple levels within a merchant's organization to fully understand their business and the merchant's approach to commerce innovation
  • Opportunistically grow the service catalog to address unmet needs; influenced through merchant context via service engagements, platform growth and change, and merchant segment changes
  • Supporting, influencing, engaging in, and creating content for community events preparation
  • Documenting merchant challenges and solutions, and providing context to influence internal teams


Qualifications

  • Experience engaging with technical and non-technical merchant stakeholders to capture goals and requirements, while demonstrating the value of Shopify as part of their technology stack
  • Experience specifying high-level architecture best practices
  • Deep understanding of eCommerce best practices, tooling, digital operations, and specialized roles and workflows in eCommerce
  • Exceptional writing and presentation skills to communicate merchant feedback for multiple audiences and all levels of leadership
  • You can take a consultative approach and apply flexible discovery techniques; proven ability to establish yourself as a trusted advisor who prioritizes the merchant experience
  • Ability to write and troubleshoot Liquid templates and Shopify Scripts; experience with REST and GraphQL APIs
  • Ability to prioritize ongoing program delivery alongside multiple projects and requests
  • Regular travel throughout North America to on-site meetings

Bonus Experience:
  • Note: if some of this tech is new to you, that's okay….
  • Experience with integrating or aggregating orders and customers from eCommerce software to/from OMS/WMS/ERP systems
  • Experience with integrating or aggregating product catalog and inventory data from PIM/ERP/IMS systems to/from eCommerce software


Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

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