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Account Luxury Manager

Employer
The RealReal Inc.
Location
REMOTE - New York, New York
Closing date
2 Dec 2021

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Job Details

You are motivated by a desire to win with a strong sense of personal responsibility  and a "roll up your sleeves" mentality to push tasks to completion. Your ability to build rapport will be critical to your success as you work to romanticize the consignment experience with an understanding of luxury products. In this role, your obsession of administrative duties will help you move quickly and accurately on multiple platforms.  You will hustle to drive the key metrics of the business through new consignor referrals, unit value and quantity of units through a repeat consignor base.

What You Get To Do Every Day
  • Serve existing consignor base by driving repeat business
  • Work within existing consignor base to drive additional product and categories
  • Maintain repeat rate goal through outreach, including re-engagement campaigns by phone, email, and text
  • Maintain base of repeat clients + provide an outstanding customer experience
  • Leverage strong consignor relationships to gain referrals for new consignors to pass to Luxury Manager
  • Review Contract during In-Home Appointments
  • Customer Service Issue Resolution
  • Proactively resolve any consignor issues/concerns 
  • Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends + what has low/high resale value
  • Carefully review + process all items for shipment to ensure everything is cataloged + up to TRR's high-quality standards
  • Strong ability to multitask
  • Balance appointments, outreach, prospecting and customer service issues
  • Availability evenings and weekends, to accommodate appointment requests

What You Bring To The Role
  • 3+ years of work experience in luxury retail, styling, or luxury public relations
  • A high degree of business acumen, sophistication, and the ability to establish trust is mission critical
  • A strong sales ability paired with an entrepreneurial spirit
  • This position requires the person to work directly with very distinguished clientele
  • Demonstrated track record of meeting & exceeding monthly goals
  • Knowledge of luxury brands is essential. Great attention to detail and customer service
  • Ability to master multiple technical devices and systems
  • Active in community and charitable organizations is a plus
  • Availability evenings and weekends, when needed, to accommodate the client's request for an appointment
  • A current valid driver's license is plus use of a vehicle is required for this role.  Must also carry insurance

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   GHR4324

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Company

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. 

Company info
Location
San Francisco
US

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