Associate, International Site Merchandising

Recruiter
Tory Burch
Location
New York, New York, United States
Posted
24 Nov 2021
Closes
10 Dec 2021
Ref
R0010262
JOB SUMMARY

The Associate, International Site Merchandising is responsible for supporting the strategy, execution, and rollout of international Tory Burch sites. This candidate will assist with monthly site refreshes and regular maintenance and QA of international sites. They will also help in building out best practices and guiding principles and disseminating this information for our global site teams. This role will be a key liaison in our global ecommerce rollout, focusing on training regional teams as we launch new international sites, sharing best practices and providing ongoing guidance. This individual will collaborate with various business units (Buying, Product Management, Creative, and Marketing) to drive the brand vision and optimize the customer experience. Reports to the Sr. Associate, Site Experience.

JOB DESCRIPTION

RESPONSIBILITIES

SITE MERCHANDISING
  • Support site merchandising strategy, product set-up, regional content creation and site curation following best practices while continually defining and implementing optimizations; partner with local merchants to understand key investments
  • Leverage global assets and templates within AEM (Adobe Experience Manager), load and QA all imagery and links
  • Manage seasonal assortment within SFCC (Salesforce Commerce Cloud), merchandise product grids according to brand guiding principles
  • Review product data and pricing on an ongoing basis
  • Liaise with local operational leads (Technology and OMS) to ensure accurate inventory is reflected on the site
  • Ensure copy and translation deadlines are adhered to
  • Assist with site experience data report-outs (Google Analytics, SFCC) to cross functional partners, evaluating for actionable insights and articulating plan
  • Partner with CRM on user flows and experience for targeted initiatives: Early Access to products/events, gift with purchase, etc
  • Conduct monthly reviews of competitor best practices - merchandising tactics, navigational elements, features/functions to continue to understand trends and identify areas of opportunity

INTERNATIONAL
  • Responsible for onboarding and training regional ecommerce associates in AEM/Demandware/Google Analytics to become self-sufficient site teams
  • Provide ongoing best practices and guiding principles to our global ecommerce teams that support brand vision and cohesive global customer experience
  • Required AM/PM flexibility for weekly calls with regional teams in Japan/China/APAC


EDUCATION & PRIOR EXPERIENCE NEEDED
  • Bachelor's Degree or equivalent work experience
  • 2-3 years of experience working in ecommerce/site experience, with a close focus on content, site merchandising, site optimization
  • Relevant Site Merchandising experience, including loading product catalogs, managing attribution/filters, on-site search, features/functions optimizations, building seasonal shops and aligning product to content
  • Detail-oriented, results-driven, highly motivated, and entrepreneurial with independent problem-solving skills, must be oriented toward problem resolution and improvements
  • Ideal candidate will have experience with:
    • Salesforce Commerce Cloud
    • Adobe Experience Manager
    • Google Analytics
    • Project management tools: Airtable, Jira & Confluence
    • UX Design Collaboration tools: InVision
    • Microsoft Office tools: Advanced Excel, Powerpoint


CORE SKILLS

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice


Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .

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