Partner Engagement Manager (m/w/d) - Connected Retail

Recruiter
Zalando
Location
Berlin
Posted
25 Nov 2021
Closes
27 Dec 2021
Ref
3691996
Level
Manager
As Partner Engagement Manager (m/w/d) you will ensure that partners are aware of the capabilities that Zalando's platform offers to them (by driving self-service) - and enable the internal Partner Consulting team to effectively consult partners through the creation of e.g standardized materials or pitch training.
WHERE YOUR EXPERTISE IS NEEDED
  • Gap analysis: Identify and prioritize educational needs of Connected Retail partners and within the internal Partner Consulting team by synthesizing information from multiple online and offline sources
  • Training innovation: Conceptualize and prepare new and fresh formats to train the internal Partner Consulting team to successfully consult partners
  • Format and content creation: Create (multi-language) partner education content across different types of public and exclusive media channels - tailored to different partner segments and sizes; ideally, by keeping self-service, in-product (e.g. Appcues) and gamification opportunities in mind
  • Education management: Manage an education portfolio that drives partner success internally via the Partner Consulting team and in direct communication with partners according to set timelines - by aligning with cross-functional Sales, Product Marketing and Product teams
WHAT WE'RE LOOKING FOR
  • Empathy and communication skills: you are personable, approachable and an education enthusiast that knows how to come up with an experience for the audience across different (media) formats. Your cultural sensibility allows you to come up with tailored partner education and engaging training content that sticks - and is based on your learning, training and/or facilitation knowledge
  • Teamwork and stakeholder management: you are able to work with multiple stakeholders across different levels of seniority and teams (both internal and external) in a collaborative way; you are comfortable operating independently and taking ownership in a Service and Product-oriented environment - ideally, by leveraging your past experience in the SaaS industry
  • Content creation: you are passionate about creating and presenting targeted content in line with brand guidelines; familiarity with training development tools such as Google Suite, Keynote and/or PowerPoint to set up decks, case studies, handouts and instruction material is a plus
  • Strategic thinking: you understand the value that educational support brings to the overall Connected Retail business (both from a business model and financial perspective); you are able to provide a structured approach on how to ensure continuous improvement and innovation of educational initiatives
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO CONNECTED RETAIL
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.

THE FUTURE OF RETAIL IS CONNECTED

Please note that all applications must be completed using the online form - we do not accept applications via email.

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