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Success Manager (m/f/d)

Employer
Zalando
Location
London
Closing date
5 Apr 2022

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Function
Operations
Level
Manager

Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce â€" from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do â€" do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE’RE LOOKING FOR
  • Experience working within a buying, wholesale or trading function at a retailer or brand OR with a retail technology software company on a commercial team with fashion brands as your primary customer
  • Strong analytical and numerical skills with ability to interpret and present a range of data. You must be comfortable working independently with MS Excel/PPT in running reports and manipulating data
  • Strong communication skills, able to keep key stakeholders (internally and externally) informed and updated
  • Self starter, able to prioritise time effectively and multi task to ensure client and business needs are met quickly
  • Team player who works well under pressure and adapts to change
  • Proven commercial / business acumen
  • Strong presentation skills
NICE TO HAVE
  • Experience using CRM system (eg Salesforce, Microsoft Dynamics)
  • Experience working in startups or teams where there is a focus on action and problem-solving


YOUR RESPONSIBILITIES
  • Define strategy for each account and develop joint growth plans to expand them across our global network
  • Build an understanding of accounts and their business objectives and execute against their success criteria
  • Deliver quarterly business and operational reviews to customers, including key business stakeholders
  • Support accounts’ key business functions in maximising their TB connections, including: Acting as a key point of contact for top-tier accounts, creating roadmaps and ensuring agreed targets are met
  • Working with the operations teams to ensure successful day to day running of accounts. Identify and execute process improvements
  • Work with internal commercial and support teams to develop a suite of best practices for trading through the TB platform:
  • Leverage the product and teams to enable customer merchandising and trading teams to optimise performance
  • Work with the Product team to ensure that customers are given the tools they need to support their growth.
  • Work with internal teams to support account growth and execute plans as the strategic POC within Tradebyte
  • Ensure customers are taking advantage of TB services and product features - existing and new - and have input into future roadmaps (e.g. - Product developments)
WHAT YOU CAN EXPECT FROM US
  • 25 days holiday plus additional leave for long service
  • Additional Employer pension contribution
  • Healthcare Cash back scheme
  • Cycle2work scheme
  • 40% Zalando discount

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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