SYSTEM OPERATIONS MANAGER

Recruiter
Gymshark
Location
Solihull, England, United Kingdom
Posted
25 Nov 2021
Closes
13 Dec 2021
Ref
4007964101
Function
Technology
Level
Manager
OVERVIEW:


Do you want the opportunity to lead a team that has a wide reaching impact across Gymshark? If so keep reading

We have an opportunity available due to internal progression, to lead a team that not only deliver value and service to within the business but also be integral to the success of core business operations, directly impacting our wider Gymshark family.

SYSTEMS TEAM AT GYMSHARK?

They help the business bring value to customers and at Gymshark this is vital. Systems of all shapes and sizes have enabled us to expand globally to reach millions of customers and create communities that make a difference.

That is what you will be a part of!

YOUR TEAM

You will be part of the System Team, who sit within the wider Tech Function which is now over 120 strong. The Systems Team touch all parts of the business but you would mainly work alongside Customer Support and Operations as key stakeholders in the system operational processes. These teams are critical as they directly impact our customer's experience.

THE PART YOU'LL PLAY IN THE TEAM

You will lead the Systems Operational Support Team that is currently made up of 4 Sys Admins. Your role will be split between coaching and guiding your team (to be the best it can be), whilst making sure that operational systems are continually optimised and improving.

WHAT YOU'LL NEED:

  • You will be strategic in your approach and enjoy using data to assist you in making the best decisions.
  • Enjoy managing a team from driving their learning and self-development to building relationships with them individually, through to the less glamorous tasks such as Rota management for support/on-call.
  • You will have a great eye for detail. Using this in finding and documenting common issues and then resolving them, as well as creating roadmaps alongside the Head of Systems.
  • Great at building relationships, internally with stakeholders, your peers, your team and with external stakeholders/suppliers.
  • You will have gained experience of managing IT System Operations before, this may have been developed within the context of ERP's , WMS's (Warehouse Management System) or OMS's (Order Management System) but this is not essential.
  • Knowledge of Implementing of SLA's and KPI's to showcase support delivery of systems and the team.
  • You will be immersed into operational processes to identify opportunities to reduce manual interventions into processes.
  • You will be key in standardizing processes, procedures, reporting and knowledge management both internally and externally with suppliers, building core supplier management procedures to stay aligned.

T his position w ill be hybrid in regards to working pattern with a mix of home and remote working with an expectation to be in the office around 2 days a week.

WE HIRE PEOPLE.

Real-life humans, each with their own unique set of thoughts, beliefs, cultures and identities with a background and body that is completely individual. Together, as unique individuals, we make Gymshark stronger.

If you're reading this, you're probably applying for or considering applying for a job with us, and we want you to know that Gymshark is an equal opportunity employer. For us, that means we always, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not, and will not, tolerate discrimination of any kind.

ABOUT US.

We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth.

THE PERKS.

πŸ™Œ Competitive β€˜Win Together, Lose Together' Bonus
🩺 Full private medical insurance with no excess
πŸ– 25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
πŸ’» A truly Flexible Working Culture
πŸ‘₯ A collaborative, creative and inspiring working environment
πŸ’° Employer pension contributions up to 7%
🀩 Life Assurance at four times your basic salary
🦈 50% Gymshark Discount
🎁 Gymshark Gift Card for each year of service
πŸ₯‡ Financial, Physical and Mental Wellbeing Support
πŸ“š Great Training and Learning Resources
πŸ–₯ Choice of hardware and access to the best software
πŸ€’ Paid time off when you're physically and mentally unwell
🧸 Very Generous Family Leave package - we support you extending your family
🍎 Refuel - Healthy fresh food at GSHQ
πŸ‹οΈβ€β™‚οΈ Lifting Club (LC) Gym Membership
πŸ‘‰ Free monthly massages
πŸ’ˆ Beauty and Barber facilities
🚘 Free on-site parking

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