Principal Product Manager (Fulfillment Network) (m/f/d)

As a Principal Product Manager (m/f/d) of the Fulfillment Network, you will shape products that are foundational for optimizing our network inventory and fulfillment processes. As the digital twin of our logistics network the Fulfillment Network services provide reliable, consistent, accurate and precise information on our logistics resources and capabilities. In collaboration with your internal clients in warehouse and transport management, fulfillment planning and operations you build the core operating system of our fulfillment platform. Your decision will shape significantly how we think about fulfillment now and in the future. By discovering and launching new platform services you will enable completely new, more sustainable and convenient delivery experiences for our customers. You will have a significant impact on the reliability and efficiency of the various fulfillment and return models in Zalando, like Zalando Fulfillment & Return Solutions, fulfillment from Retail Stores or fulfillment by Zalando Partner.

Fulfillment Core within Zalando builds and operates systems that are at the core of Zalando's platform strategy and ensure timely, efficient and correct delivery of every one of our customers' 185+ million orders every year. Help us achieve our vision of a smart Fulfillment Network that manages and optimizes itself while providing the best delivery experience to our customers in an affordable way.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...

• You act as owner of a core platform service defining a medium to long term roadmap and backlog. You define a clear and compelling vision and strategy for the Fulfillment Network, including relevant success criteria, that are aligned with our platform strategy and growth targets and then drive towards those goals.
• In collaboration with other product and business leaders across Zalando you discover new platform services with an in-depth understanding of the trade-offs in the logistic supply chain.
• You own large scale, complex initiatives that require close collaboration in problem definition, solution design and delivery across several product teams within our department and Zalando. In those initiatives you identify strategic priorities in problem definition and define the ideal scope in solution design to deliver customer value and create business impact quickly.
• You back your intuition, ideas and decisions through data-driven insights, a thorough understanding of the Zalandos fulfilment models, the platform use cases of and the needs of your clients. You regularly connect the dots and unleash the potential of a central fulfillment platform - allowing us to improve customer lifetime value across all of Zalandos value chains.
• You apply repeatable best practice product methodologies in cross-functional teams, working backwards from a verified customer or partner problem, towards designing solutions, and delivering agreed outcomes.
• You author all important product documents including a product roadmap, working backwards press releases, definition of business requirements, as well as functional specifications.

WE'D LOVE TO MEET YOU IF...

• You are an experienced (7+ years) data driven and highly collaborative Principal Product Manager with a strong analytical mindset and a track record in shipping platform service products, ideally in an online marketplace, ecommerce or logistics environment.
• You understand your customers, users and your product's capabilities inside out. You have attention to detail and a deep love for a good metric that shows the quality and performance of your product.
• You are very analytical and enthusiastic about digging into data. You really want to know why this one performance metric changed by 0.5% in the last week.
• Your analytical mind also allows you to think in patterns, create scalable domain models and define generic capabilities out of specific use cases. You think "platform", not only "feature".
• That also means you can break complex problems up into bite-size pieces and are able to explain them to stakeholders and engineers. You can keep it really simple!
• You know methods to find the most valuable opportunities, slicing your solution to maximize return on investment and therefore revenue, efficiency or customer satisfaction.
• You have strong communication (verbal, written and visual) skills and are able to manage projects with many dependencies.
• You start with a "yes!" and remain a curious mind, when challenged by stakeholders or engineers. You don't necessarily end with a "yes", though. You stay calm in times of uncertainty or ambiguous priorities and help the teams to gain focus again.

ZALANDO BENEFITS
Career Development

• We offer peer-to-peer performance reviews twice a year
• Learn and develop through our extensive Zalando training platform
• Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
• Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

• 2 days paid leave per year for volunteering
• Minimum of 27 holiday days per calendar year
• Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
• Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility

• Flexible working hours
• Relocation assistance for internationals
• If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial

• Access to the employee shares program
• 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
• Discounts from a wide range of external partners

Family

• Employee parents' forums and employee resource group
• Supported transition into and out of parental leave, with a buddy and re-onboarding plan
• 3 fully-paid child sick days per year
• Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

ABOUT ZALANDO

It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email. #CustomerFulfillment