Principal Product Manager (Fulfillment Network) (m/f/d)

26 Nov 2021
17 Feb 2022
Fulfillment Core within Zalando builds and operates systems that are at the core of Zalando's platform strategy and ensure timely, efficient and correct delivery of every one of our customers' 185+ million orders every year.

As a Principal Product Manager (m/f/d) of the Fulfillment Network, you will shape products that are foundational for optimizing our network inventory and fulfillment processes. As the digital twin of our logistics network the Fulfillment Network services provide reliable, consistent, accurate and precise information on our logistics resources and capabilities. In collaboration with your internal clients in warehouse and transport management, fulfillment planning and operations you build the core operating system of our fulfillment platform. Your decision will shape significantly how we think about fulfillment now and in the future. By discovering and launching new platform services you will enable completely new, more sustainable and convenient delivery experiences for our customers. You will have a significant impact on the reliability and efficiency of the various fulfillment and return models in Zalando, like Zalando Fulfillment & Return Solutions, fulfillment from Retail Stores or fulfillment by Zalando Partner.

Help us achieve our vision of a smart Fulfillment Network that manages and optimizes itself while providing the best delivery experience to our customers in an affordable way.

  • You act as owner of a core platform service defining a medium to long term roadmap and backlog. You define a clear and compelling vision and strategy for the Fulfillment Network, including relevant success criteria, that are aligned with our platform strategy and growth targets and then drive towards those goals.
  • In collaboration with other product and business leaders across Zalando you discover new platform services with an in-depth understanding of the trade-offs in the logistic supply chain.
  • You own large scale, complex initiatives that require close collaboration in problem definition, solution design and delivery across several product teams within our department and Zalando. In those initiatives you identify strategic priorities in problem definition and define the ideal scope in solution design to deliver customer value and create business impact quickly.
  • You back your intuition, ideas and decisions through data-driven insights, a thorough understanding of the Zalandos fulfilment models, the platform use cases of and the needs of your clients. You regularly connect the dots and unleash the potential of a central fulfillment platform - allowing us to improve customer lifetime value across all of Zalandos value chains.
  • You apply repeatable best practice product methodologies in cross-functional teams, working backwards from a verified customer or partner problem, towards designing solutions, and delivering agreed outcomes.
  • You author all important product documents including a product roadmap, working backwards press releases, definition of business requirements, as well as functional specifications.
  • You are an experienced (7+ years) data driven and highly collaborative Principal Product Manager with a strong analytical mindset and a track record in shipping platform service products, ideally in an online marketplace, ecommerce or logistics environment.
  • You understand your customers, users and your product's capabilities inside out. You have attention to detail and a deep love for a good metric that shows the quality and performance of your product.
  • You are very analytical and enthusiastic about digging into data. You really want to know why this one performance metric changed by 0.5% in the last week.
  • Your analytical mind also allows you to think in patterns, create scalable domain models and define generic capabilities out of specific use cases. You think "platform", not only "feature".
  • That also means you can break complex problems up into bite-size pieces and are able to explain them to stakeholders and engineers. You can keep it really simple!
  • You know methods to find the most valuable opportunities, slicing your solution to maximize return on investment and therefore revenue, efficiency or customer satisfaction.
  • You have strong communication (verbal, written and visual) skills and are able to manage projects with many dependencies.
  • You start with a "yes!" and remain a curious mind, when challenged by stakeholders or engineers. You don't necessarily end with a "yes", though. You stay calm in times of uncertainty or ambiguous priorities and help the teams to gain focus again.

  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use. #CustomerFulfillment

Please note that all applications must be completed using the online form - we do not accept applications via email.

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