Senior Lead (m/f/d) People Services
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 3 Jan 2022
View more
- Function
- Customer Service
- Level
- Senior Manager
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Job Details
The People Services Team is embedded in the Employment Services pillar within People Operations and as of today consists of eight teams with around 80 FTE in total. Within Employment Services we support the entire employee lifecycle for all German entities (except DE Warehouses) from 1st Level Support and People Onboarding to People Services (five teams - one per BU) and Executive Services.
This position will lead five People Services teams while supporting the broader People Ops leadership team to design and execute a progressive and efficient People Operations framework.
WHERE YOUR EXPERTISE IS NEEDED
WHAT WE'RE LOOKING FOR
PERKS AT WORK
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
About Zalando
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.
This position will lead five People Services teams while supporting the broader People Ops leadership team to design and execute a progressive and efficient People Operations framework.
WHERE YOUR EXPERTISE IS NEEDED
- You will be accountable for the day to day performance of your area, analyse results (KPI's), needs and turn insights into action ensuring clear SLA's and KPI's align to effective and positive employee experience on all services provided
- You will lead the People Services function across all German entities to ensure delivery of a progressive, efficient, and consistent employee experience within all aspects of People Operations support provided by the teams
- You will assist to design, establish and execute scalable processes and set up the tools to prepare the organisation for growth beyond its current shape and structure
- You will partner with the Head Business Partners (Business Engagement) and define interfaces and ways of collaboration within the broader People Ops team to improve overall employee experience
- You will provide leadership, coaching, feedback, and recognition to all team members and lead engagement to ensure that all action planning and team objectives support the overall People Ops strategy and our business objectives
WHAT WE'RE LOOKING FOR
- You have a solid background and multi-year experience from leading HR Operations, a demonstrable track record of building and optimizing scalable processes, systems, and structures in an international & fast paced environment
- You have demonstrable experience and proven capability to lead operational teams and grow People Operations and/or HR Shared Services environments
- You have proven credibility with leadership and P&O peers, whereby you can partner and ensure People Operations supports the business for success and high performance
- You have the ability to manage high workloads & multiple and often conflicting priorities, both in support of the People Services team and their respective business units alongside all employees
- You have a collaborative style and are a good team player with a strong customer focus mind-set.
- You love working in an international atmosphere and can easily communicate in German and in English.
PERKS AT WORK
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
About Zalando
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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