Recovery Operations Specialist

REMOTE - AMERICAS- FULL TIME

Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services on and offline. With 1,700,000+ merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.

The Shopify Recovery Team main objective is to focus on recovering and managing negative balances on products including Capital, Shopify Payments and Plus subscriptions. Within the scope of the Recovery team, we action legal notifications, such as bankruptcies, in order to comply with governmental laws and regulations. This requires having a strong understanding on how to action the legal notifications within the Shopify platform and infrastructure. Our Recovery team is looking for a Recovery Operations Sepcilaist to fill a new role, focused on assisting and executing legal notifications and will work closely with our existing Senior Recovery Legal Specialist.

We are looking for someone who enjoys big challenges, has a keen attention to detail and can apply their drive and analytical skills to reviewing, assessing and actioning legal notifications.

You'll be doing this like:

• Own and execute critical legal notifications including Uniform Commercial Code filings, legal notices, bankruptcy notices and other miscellaneous legal documents.
• Locate and log all accounts associated to and matching with the legal name listed on the legal notice.
• Identify and escalate legal documents requiring further action such as Proof of Claims, liens, Bankruptcies, fund disputes, etc.
• Assist in maintaining the recovery legal ticket queue.
• Maintain tools, systems, data and processes to support current recovery legal notification processes.
• Collaborate closely with the Recovery Legal Specialist, Recovery team, Finance team and other internal stakeholders, regarding trends, processes, and documentation.

Qualifications

We're looking for someone who demonstrates:

• Experience in the legal field, specifically with small, medium and large businesses
• Experience owning and executing legal notifications including Uniform Commercial Code filings, legal notices, bankruptcy notices and other miscellaneous legal documents
• Merchant centric, ability to thrive in a rapid growth, fast-moving environment, a high degree of comfort with ambiguity at the same time having very strong attention to detail in a timely manner
• Solid foundation in Shopify Payments, Shopify Capital and Shopify Plus and/or the competitor equivalent.
• Proven experience in reviewing legal documents
• Strong analytical skills and proficiency in spreadsheets such as Excel
• Excellent communication skills at all levels, and comfort partnering and interacting with teams across functions.
• Up to 5 years experience in the collections or lending industry is an asset

Additional Information

We know that applying for a new role takes a lot of work and we truly value your time.

This posting will close on Friday December 6that 11:59PM EST.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

#LI-KO5 #LI-REMOTE

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process