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Lead ServiceNow Architect / Consultant (m/w/d)

Employer
Zalando
Location
Berlin
Closing date
4 Jan 2022

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Function
Operations
Level
Manager

Job Details

Zalando is currently undergoing a digital transformation, focusing to accelerate in the area of people experience, workflow automation and services provision to its employees using ServiceNow as the tool to deliver this vision.As the Lead ServiceNow Architect / Consultant (m/w/d) you are the responsible intermediate between business departments and the Employee Portal which is our first layer to all employee facing and service management related processes and workflows. You will get the chance to build and create - to help further shape the product roadmap according to Zalando vision, build up the internal team of Portfolio Managers, Engineers and Service Platform SMEs, develop a solid understanding of the portfolio and following system architecture, consult the business functions and understand their requirements, to then turn them into technical solutions and keep them maintained.WHERE YOUR EXPERTISE IS NEEDED
  • Developing strong relationships with business leaders to understand their goals and visions and propose solutions of how this can be supported by a strong Employee Portal/ Service Management Platform. Translate business objectives to outcomes into a roadmap
  • Ramping up the team and developing team structures. Identify which roles are needed in the team and help build processes to support end-to-end lifecycle structures - from the identification of the business requirements to the long-term maintenance of the platform
  • Develop a solid understanding of the platform portfolio and drive the creation of a sustainable and lean technical architecture
  • Establish and manage technical governance processes (e.g. plan and conduct releases across the products on the platform, robust maintenance structures for roles and access concept etc.)
  • Drive solid instance health of the configuration to ensure its alignment with ServiceNow best practices and review and guide the remediation of configurations that do not align with it
WHAT WE'RE LOOKING FOR
  • Previous experience in implementing and managing ServiceNow or similar ITSM, ITOM or ITBM solutions
    Experience in transformation projects incl. E.g ramping up teams and solutions
  • Deep knowledge of service management rooted business processes
  • Previous leadership experience (5+ years)
  • Thorough understanding of organizational structures and processes required to maintain the platform
  • Understanding of the architecture of the platform
  • Excellent communication skills - English required, German is a plus
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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