Vendor Manager Integrations (m/f/d)

29 Nov 2021
20 Feb 2022
Zalando Direct is one of Zalando's most exciting business units as it is focused on building the Zalando marketplace, a key component of Zalando's Platform strategy.
The Integrations team, part of Zalando Direct Operations department, is responsible for technically connecting partners and merchants with Zalando to enable them for article onboarding, pricing and delivery management. This service is done internally but also by some of our vendors which needs to be managed by you.
  • Manage our external business relationship with regards to service level agreements and key performance indicators which you will create and implement.
  • Closely collaborate with the Vendor in weekly alignment calls and be their first point of contact for the daily business.
  • Track the performance to prepare and lead quarterly business reviews.
  • Critically evaluate and challenge our operational processes, identify improvement areas and opportunities for process optimization and advanced reporting.
  • Collaborate effectively with main internal or external stakeholders (i.e. Product and Tech, Partner-facing support teams, Article production team, Integrators, Category Management).
  • Understand forecasting and capacity planning.
  • Experience (2-4 years) in Vendor Management or a similar position.
  • Strong sense of ownership that allows you to challenge the status quo, drive change and get things done.
  • Ability to solve complex situations, identify and remove bottlenecks, connect with relevant stakeholders and deal with uncertainty.
  • Proven track record of working in a tech environment. You speak the language of business but understand the technical implications.
  • Self-starter and entrepreneurial attitude, taking responsibility for the success and performance of the processes under your responsibility.
  • Great coordination skills, attention to detail and high level of accuracy are essential.
  • Comfortable with numbers, you use data to identify root causes, understand problems and build strong arguments to convince others
  • Excellent English communication skills in writing and speaking.
  • Team Spirit: Not only do you perform well independently, but you are a great team player and contributor as well.
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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