Director, Engineering (Customer Platform and Site Reliability Engineering)

Tory Burch
Jersey City, NJ, United States
29 Nov 2021
24 Feb 2022

Tory Burch Data and Services organization is at the core of Tory Burch Technology and is pivotal to the customer experience. The Tory Burch data team designs, develops and maintains applications and services that support all of Data Engineering and Analytics business needs to drive Omni channel experiences. Data & Analytics is a strategic focus area for the company.
We have an exciting opportunity for a "hands on" data driven engineering leader who enjoys the challenge of working with a highly collaborative cross functional team with responsibilities that are pivotal to the Tory Burch customer experience and improving systems reliability. This role includes two main responsibilities viz. Customer platform engineering and Site reliability engineering. The team builds and enhances all customer centric business critical Information services that offers a 360-degree view of the customer. This provides Tory Burch with the ability to provide a hyper personalized relevant experience across all customer touchpoints both online & in-store.
In this role you will lead engineering teams for Tory Burch Customer Technology. The incumbent will drive engineering teams to implement integrated Tory Burch Customer Data Platform. The incumbent must have a strong focus on understanding business expectations and requirements, set a high bar for themselves, like to solve problems, and demonstrate tenacity when developing and instituting new processes and influencing adoption across technology and business.


  • Lead the engineering team responsible for the implementation and support of data ingestion, data processing, and data pipelines.
  • Support the long-term organizational goal to become a data driven organization.
  • Build and manage a high performing team across geographical locations.
  • Participate in key technical and design discussions with technical leads in the team as a hands-on manager.
  • Incrementally build out Customer data platform leveraging organizational vision & strategy.
  • Provide reference implementation for different data access patterns viz. programmatic access, SQL access, BI self-service access.
  • Empower teams to be accountable for decisions through clear definition of boundaries/areas of ownership for decisions.
  • Manages a portfolio of services/projects, the intake of new requests, their roadmaps and works closely with product management to deliver business results.
  • Designing high-level schematics of the infrastructure, tools, and processes needed.
  • Performing an in-depth analysis of the possible risks and countermeasures for them.
  • Calculating the potential cost of outages and planning for contingency.
  • Preparing input for infrastructure/tooling/workflow updates across the organization.
  • Developing best practices and guidelines to improve overall system reliability.
  • Educating the Dev and Ops (or DevOps) teams to follow the guidelines and best practices to minimize the number of errors and incidents.
  • Manages simulation & load testing for critical applications and preparation for scaled events readiness

  • Bachelor's degree or equivalent work experience required
  • In-depth hands-on experience building micro services at scale using node.js, go lang or Java.
  • Experience with distributed systems such as NoSQL databases, distributed cache etc.
  • Good understanding of DevOps concepts and best practices
  • CI/CD implementation expertise
  • Extensive experience designing data integration using streaming, services/API, ETL methods.
  • 5+ Years' experience of leading teams as a people manager with a demonstrated ability to hiring and growing engineers.
  • Experience in GCP/Azure or other equivalent cloud stack.
  • Excellent analytical, problem solving and communication skills.

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
  • FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
    • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
  • FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
    • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .

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