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IT Helpdesk Technician (Contract to Hire)

Employer
The RealReal Inc.
Location
Phoenix, Arizona
Closing date
12 Jan 2022

View more

Function
Technology
Level
Manager

Job Details

We are looking for a technically skilled candidate with good problem-solving ability for the IT Helpdesk Technician position to be based in our Phoenix Authentication Center. This position will report to the IT Manager.

The duties of a Helpdesk Technician will provide first level troubleshooting support for a variety of  technical computing support issues while ensuring the highest-level customer service. This role will provide day to day support for application, hardware and networking issues. This person is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to the technical needs, understand the problems and implement solutions to them.

(this is a contract to hire position)

What You Get To Do Every Day
  • Take ownership of existing end user device and helpdesk duties
  • Respond to the daily queue of helpdesk requests in a timely and efficient manner
  • Perform on/off boarding of employees
  • Deploy equipment for new employees
  • Manage, update and maintain records in the asset management tool
  • Create, add and modify accounts and services across our various platforms
  • Hardware/software upgrades on laptops and desktops
  • Provide basic end user training for hardware and software
  • Maintain Audio/Video and conferencing equipment
  • Manage hardware inventory as assigned
  • General data entry duties

What You Bring To The Role
  • Minimum 1-3 years of experience in related tasks and/or Bachelor's Degree
  • Knowledge and experience supporting, troubleshooting and configuring
  • Apple Mac Hardware and PC Hardware
  • Iphones, ipads, android phones and tablets
  • Mac OS X, Windows OS, iOS, Google G-Suite, Office 365, Dropbox for Business
  • End-User desktop support, mobile device support, email support, phone support
  • Excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand
  • Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment.
  • Basic level experience with Active Directory or other LDAP based directory service
  • Anti-Virus solutions
  • Ability to organize, prioritize, and meet established deadlines
  • Adobe Photoshop and Adobe Lightroom, understanding of photography a plus
  • Basic understanding of networking principles (DHCP, DNS, SSID)

Hours of Coverage
  • Sunday - Thursday 
  • 10:00am - 7:00pm MST
  • Potential start time flexibility
  • (initial 2 week training Monday - Friday 9:00am - 5:00pm)

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.   GHR4355

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Company

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. 

Company info
Location
San Francisco
US

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