IT Support Technician (m/f/d)

Recruiter
Zalando
Location
Berlin
Posted
01 Dec 2021
Closes
20 Dec 2021
Ref
3579190
Function
Technology
Level
Manager
Support Zalando users 1st and 2nd level IT issues and teach users new IT skills. Work in teams with great people at new stylish and dynamic locations. Opportunities to work on interesting projects and learn new technical skills.
WHERE YOUR EXPERTISE IS NEEDED
  • Be involved in all aspects of the day to day technical support of all Zalando users at both the 1st and 2nd support levels
  • Manage incidents, SR's and tutoring requests with a high level of customer contact, both face to face and via remote tools
  • Work independently and as a member the day to day professional running of the helpdesk, ensuring that the high standards of customer support are maintained
  • Work in a dynamic flexible team and be able to provide cover at any of our Berlin sites to empower our users to solve their own issues
WHAT WE'RE LOOKING FOR
  • Proven helpdesk experience, able to breakdown an issue and understand the root cause then implement an appropriate fix, excellent customer facing skills
  • Good support understanding of Mac and Windows hardware and operating systems, familiarity with Linux
  • Working knowledge of Google products including the Google Workplace applications
  • Working knowledge of network infrastructure and an ability to troubleshoot issues, including knowledge of network printing solutions
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Similar jobs

More searches like this

Similar jobs