Supervisor - Selfridges Trafford

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

We are looking for a Supervisor to join our team in Selfridges Trafford.

Through your passion for the brand and product you will be responsible for the daily floor supervision of sales team ensuring great customer experiences, driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a "quality control" supervisor ensuring that every interaction with a customer is memorable
  
• Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
  
• Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
  
• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  
• Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
  
• Lead by example by delivering the Burberry Experience to customers when necessary
  
• Partner with management team to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates
  
• Resolve difficult customer issues and escalate to management when necessary, deputise for Store Manager whenever needed
  

PERSONAL PROFILE

• Previous supervisory experience in retail sales, preferably in a luxury environment
  
• Excellent written and verbal English. Additional conversational language skills are advantageous
  
• Genuine interest and love for fashion and styling, knowledge of current trends
  
• Excellent customer service and interpersonal skills, team player
  
• Organised, able to multi task and problem solve while working with pace
  
• Advanced knowledge of POS system, previous experience with Apple mobile devices and comfortable with the use of digital tools.
  

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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