Consignor Account Manager - Stadium Goods

Location
US New York
Posted
02 Dec 2021
Closes
19 Feb 2022
Ref
b9da9a41-72b4-4c23-adbc-6a9782483ba4
Function
Technology
Level
Manager
Hours
Full Time
Hello. We're Stadium Goods. We are the world's premier sneaker and streetwear marketplace selling only the most sought-after footwear, apparel and other hard-to-find items on behalf of our sellers. We are driven by our principles and committed to providing the best consumer and consignment experience there is. In January 2019, Stadium Goods became part of the Farfetch family of companies, which will help guide our evolution as we usher in the next chapter of growth.

Partner Relations & Private Client Team

The Partner Relations and Private Client Team comprises Partner Success, Account Management, Consignor Relations, and Private Client. We aim to cultivate meaningful relationships with our supply-side partners, power sellers and VIP clients, in turn driving loyalty and advocacy with high-value partners.

THE ROLE

At Stadium Goods, the Partner Relations team fosters and grows relationships with essential supply-side partners. As the Account Manager, you will manage Stadium Goods' consignor accounts, with a focus on driving loyalty and growth. You will combine technical knowledge in e-commerce with account management, customer service, and a business development background in sneakers, streetwear or a similar fashion category.

WHAT YOU'LL DO

    • Maintain and optimize important seller relationships through the account management process
    • Strategically plan with your accounts on intake and pricing actions in order to maximize sell-through and profitability for our partners
    • Track the performance of our accounts, identifying and communicating areas of opportunity
    • Provide accounts with analysis and recommendations, delivering insights and guiding decision-making
    • Partner with our teams to ensure all aspects of consignment operations are being performed promptly for your accounts
    • Provide dedicated customer support for accounts
    • Resolve any account issues or questions, partnering with our multiple teams
    • Oversee the retention and growth of key seller accounts.


WHO YOU ARE

    • 3+ years of direct account management experience within consignment, e-commerce, or the fashion industry
    • Successful track record across crucial retention and growth metrics
    • Proven sales and analytical ability
    • Commitment to excellent customer service standards
    • Experience building and onboarding a book of business
    • Strong interpersonal, communication, and written skills
    • Highly organized with demonstrated attention to detail
    • Willingness and ability to handle the pressures of an increasing level of responsibility
    • Knowledgeable about the sneaker / streetwear industry


REWARDS & BENEFITS

    • Comprehensive total rewards package that includes a great compensation package, company equity, health benefits and 401k
    • Paid time off
    • Dynamic career growth opportunities
    • A fun, creative and mission-driven work environment
    • Team outings and afterwork events


EQUAL OPPORTUNITIES STATEMENT

    • Stadium Goods is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.


Join Stadium Goods as a Consignor Account Manager based in New York, NY!${description2}

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