Business Analyst (m/f/d)
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 3 Jan 2022
View more
- Function
- Operations
- Level
- Manager
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Job Details
Zalando Direct is Zalando's B2B marketplace, enabling brands to sell directly to our customers. We are a growing business, and Partner Care & zPU are central to the scaling of our operations whilst providing services of high excellence. Partner Care is a B2B customer service function, and zPU is a knowledge platform designed to make working with Zalando Direct as self-service as possible.
As a Business Analyst within Partner Care & zPU, you will put data at the core of our decisions and processes, support us with presenting and visualising data, and run deep-dive analysis. You will sit within the Process & Applications (P&A) team, supporting PACA and zPU, as part of P&A's mission to improve operational efficiency, and enable data insights to improve the partner experience and continually optimise our services.
In this role, you will be responsible for our data analysis, insights and reporting. You will work closely with the PACA, and zPU teams, as well as other teams within Zalando Direct Operations with dependencies on those two teams.
WHERE YOUR EXPERTISE IS NEEDED
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.
As a Business Analyst within Partner Care & zPU, you will put data at the core of our decisions and processes, support us with presenting and visualising data, and run deep-dive analysis. You will sit within the Process & Applications (P&A) team, supporting PACA and zPU, as part of P&A's mission to improve operational efficiency, and enable data insights to improve the partner experience and continually optimise our services.
In this role, you will be responsible for our data analysis, insights and reporting. You will work closely with the PACA, and zPU teams, as well as other teams within Zalando Direct Operations with dependencies on those two teams.
WHERE YOUR EXPERTISE IS NEEDED
- Build and continuously improve a variety of data analysis that add value to our operations.
- Define the KPIs and models that enable us to better analyse and understand operational processes, patterns, and trends.
- Communicate clearly and build compelling data stories to support our management and functional teams in taking data-based decisions and actions.
- Collate and manipulate data from a variety of sources, using different tools, from Excel to Microstrategy to derive and present meaningful insights.
- Develop and in-depth understanding of PACA & zPU and design and own the Business Analysis remit for our department, connecting with other (Analytics) teams as needed to connect us with ZD's wider data strategy
- Design and drive research and small-scale projects to test and validate PACA & zPUs hypotheses and proposed improvements
- You balance technical acumen with business understanding and excel in collaborating with commercial stakeholders to drive insightful, robust analyses.
- You couple your passion for data with pragmatism to drive actions and impact.
- You have a proven track record of 3+ years in a similar role, 5+ professional experience prefered
- You have a degree in a numerical or analytical discipline- e.g. Mathematics, Statistics, Economics, Computer Science
- You are proficient in at least one of SQL, advanced Excel, Python.
- You can visualize your data insights with tools like Tableau, Microstrategy, or Google Datastudio.
- You have some experience with Google Analytics; Salesforce reporting is desirable
- You have excellent verbal and written communication skills with a curious and self-starter mindset. Excellent stakeholder management skills.
- You have the drive to be our go to person for all things data and the passion to help change what we look at and how we do so in the future.
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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