Senior Product Manager - Customer Inbox

Recruiter
Zalando
Location
Berlin
Posted
02 Dec 2021
Closes
11 Mar 2022
Ref
3685053
Customer Inbox is a platform team with the goal of enabling Zalando to practice best-in-class off-site communication with its customers. Our mission is to enable products, programs and demand teams to better activate our customers and to achieve operational goals.

As a Product Manager in Customer Inbox, you will be working closely with our growing team of engineers, data engineers and scientists, and product peers to shape our product portfolio. As communication is an essential part of the customer journey, you will be a representative of our team in many global initiatives. Together with our engineering teams you translate the needs to support individual projects into scalable solutions and platform capabilities. You will need to be able to react quickly to changing circumstances, to handle multiple projects in parallel, and to support hands-on whenever necessary. While you always start with a "yes", you are also ready to defend solutions and decisions based on the company's strategy and best practices.

WHERE YOUR EXPERTISE IS NEEDED
  • Combine domain expertise, data-driven approach and a strong focus on technical resilience in building a platform at scale catering to > 10M daily emails and push notifications
  • Be the go-to person for our product and customer communication matters. You pursue a deep understanding of our business goals and customers' needs to facilitate Zalando to deepen its relationship with the customers.
  • Own the product backlog and work together with our high-performing engineers, collaborate with internal stakeholders in Demand / Markets and other departments to ensure that priorities are aligned and we solve something that matters - not because somebody said so.
  • Play an essential role in designing the customer experience together with various teams and programs - weighing in the impact of customer communication and yet considering the business as a whole and the needs of our customer throughout the entire customer lifecycle.
  • Domain knowledge of email communication is a nice to have

WHAT WE'RE LOOKING FOR
  • You are passionate about product management, eager to solve customer problems.
  • You know methods and techniques to find the most valuable opportunities when supporting multiple initiatives, slicing and defining your solutions to ensure a continuous development of a scalable system that already provides answers to tomorrow's challenges.
  • Strong communication and stakeholder management skills as well as the ability to manage projects with many dependencies.
  • You are an incredibly capable writer and verbal communicator. You know the right level of detail needed to communicate with a range of audiences.
  • You are highly analytical and can tell stories with data. You know how to quickly model assumptions and can demonstrate impact through clear KPIs.
  • Strong ownership for own work results, hands-on mentality and keen on solving problems

PERKS AT WORK
  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, 40% Zalando shopping discount, employee stock plan, discounts from external partners, centrally located offices, public transport discounts, municipality services, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive onboarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT THE TEAM

Customer Inbox is about information and engagement. We aim to serve our customers with highly relevant content on their preferred communication channel. Therefore, up to 10 million times per day we contact one of our 42+ million active customers benefiting from personalized, practical information. Further scaling the system, widening its scope and increasing content relevance by learning from customer feedback and behaviour are some of the challenges we are faced with.

ABOUT ZALANDO

Zalando is Europe's leading online platform for fashion and lifestyle, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42+ million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all the applications must be completed using the online form - we do not accept applications via e-mail.

Similar jobs

Similar jobs