Manager, Trade Area Alterations

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our stores and outlets, to our newest small store concept, Bloomie's-everyone plays a critical role in bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The role of the Trade Area Alterations Manager (TAAM) is as an Alterations subject matter expert who leads a multi-store operation. The TAAM will help the customer look and feel great about their purchase by guiding them to envision the impact of the perfect fit, playing a critical role themselves or through their team in closing a sale. The TAAM will supervise a team of professional alterations experts in two or more stores, functioning as a player coach, leading by example. The TAAM is responsible for managing the overall alterations business in each assigned store, ensuring a high level of service and a profitable work room.

Essential Functions:

• Lead and develop the Alterations teams in each assigned store
• Coach team behaviors and execute performance reviews and corrective actions
• Leverage individual associate skill strengths to deliver the best quality in the shortest time
• Monitor work levels in individual work rooms and move product appropriately to maximize the teams
• Educate team and sellers on key aspects of alterations service
• Advise sellers, the alterations team, and customers about how to make a garment fit perfectly
• Understand and coach on parameters of alterations of a garment based on fabrication, structure, and sizing
• Ensure the highest quality of product to drive the experience and sales
• Experienced with elevated apparel and complex alterations, utilizing equipment and hand sewing
• Serve as subject matter expert on the complete alterations process, from the fitting experience to the measure to the garment completion
• Achieve alterations revenue, expense, productivity, and profit plans
• Achieve prescribed promise dates, be flexible and accommodate all customer requests for expedited delivery
• Ensure a clean, organized, and safe work room, following safe usage protocol for all equipment
• Ensure all equipment is properly maintained and in correct operating order, urgently addressing repair needs
• Remain tuned in to total store initiatives, promotions, and events and plan workroom logistics accordingly
• Weekly communication at minimum with teams in stores out of home base
• Travel to local stores once per month and remote stores once per quarter

Qualifications:

High School Diploma or equivalent required

3-5 years related experience

Competencies:

• Ability to operate alterations equipment
• Strong organizational and time management skills
• Able to multi-task in a fast-paced environment, strong sense of urgency
• Proven ability to build cross functional relationships across stores and the organization
• Able to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality required
• Able to work independently and manage a team remotely
• Ability to travel to assigned stores as required

Physical Requirements:

• Requires periods of walking, standing, hearing, talking , reaching with extended arms, kneeling, crouching, and climbing ladders
• Frequent use of computers and other office equipment
• Requires close vision, color vision, and ability to adjust focus
• Frequently lift/move up to 25 lbs.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.