Sr. Manager Site Merchandising

Job Summary:

Disney e-Commerce site shopDisney is seeking an experienced, result-oriented Senior Manager of Site Merchandising to drive growth across the North America Disney owned and operated merchandise retail digital platforms. Across these experiences, the Senior Manager of Site Merchandising will be responsible for developing and implementing strategies to optimize both business results and customer experience. The Site Merchandising team’s primary role is to support the digital merchandising presentation of shopDisney’s assortment. The Site Merchandising team will report into this role. This position will collaborate with merchandising, marketing and creative resource to bring the best merchandise experiences to our guests. This role will be the subject matter expert on digital retail guest experience including: navigation, search/filter and page layout along with the backend tooling that supports it. Applicants should be solutions-oriented strategic thinkers with strong leadership skills, superior analytics and excellent written, verbal and interpersonal communication skills.

Responsibilities:

Site Merchandising and Experience

• Manage the content, layout and products across the site
• Configure site modules, promotions and products and implement applicable business rules to drive site performance and results
• Manage and optimize curated assortments on the site with partnership from our buying teams
• Be a subject-matter expert on the functionality and tooling necessary to create, manage and optimize the site layout
• Ensure consistency across the site in navigation, product features, search and placement of creative assets
• Deliver promotional messages across the site in creative and balanced ways
• Ensure optimal tagging of data attributes that drive navigation and search
• Review search data and optimize site search to merchandise search results
• Drive sales, conversion and profitability through management of merchandising strategies
• Analyze site traffic and conversion metrics to continually optimize site merchandising – utilizing data and analysis to tune product, page and site layout
• Conceive of and support A/B testing opportunities for assigned sections. Analyze results and make adjustments where necessary
• Manage the search and promotional set up processes

Management

• Manage Site Merchandising team, including workflow and career development
• Manage the editorial, design and production timelines and verify proper execution
• Establish, analyze and report out on campaign activity

Strategic and Product Development

• Build strategy and define requirements to continually evolve functional aspects of the site
• Collaborate with Merchandising and Creative to develop appropriate information architecture for new functionality and contribute business requirements for said functionality. Be a business stakeholder with Technology Product and Engineering teams
• Work with Merchandising, Planning, Marketing and Creative for all appropriate brand and category initiatives and ensure proper execution on the site
• Contribute to the short and long term vision for Disney Retail. Continually seek out new and innovative e-commerce specific opportunities to drive sales and site functionality

Basic Qualifications:

• 5-7 years of experience with online product merchandising
• 4+ years of successful ecommerce team management experience
• Salesforce Commerce Cloud experience strongly preferred
• Must possess strong computer skills and have ability to learn in-house tools quickly and thoroughly
• Solutions-oriented with a proven track record of taking ownership and driving results
• Ability to think strategically and execute tactically
• Excellent interpersonal and communication skills
• Detail oriented and focused on quality
• Proven analytical skills
• Web analytics experience a plus with tools such as Adobe Analytics, Core Metrics, Google Analytics
• Demonstrated ability to manage a variety of diverse requests, priorities and tasks
• A strong, creative problem solver who is self-motivated and tenacious when tackling tough issues
• A team player with energy and enthusiasm and a high tolerance for change
• Experience with a large, established brand preferred

Required Education

• BA/BS required