Senior Manager, E-Commerce and Retention

Ten Thousand
New York City, New York (US)
03 Dec 2021
03 Jan 2022
Contract Type
Full Time



Ten Thousand is looking for a passionate and data-driven Senior Manager, E-Commerce and Retention. The ideal candidate is a left and right-brain thinker and proven operator who is excited to work highly cross-functionally and fill a critical cross-section within the company, owning both our E-commerce storefront and our retention marketing programs. Reporting into our VP of Marketing, you’ll oversee the daily management of and long-term planning around the site, develop and oversee a multi-channel retention strategy, and lead a small, nimble, and growing team. With this role, you’ll be joining a very fast growing company at an early stage. For the right candidate, this is a unique opportunity for rapid career acceleration.






  • Develop site roadmap and manage implementation across development and creative needs, through team and agency relationships


    Develop and oversee a retention strategy that encompasses all direct channels, builds unique customer experiences that drive brand loyalty, and maximizes LTV, retention, and repeat rates


    Own email and SMS tech stack, optimizing for both acquisition and retention


    Project manage new product page creation, working cross-functionally to finalize elements from copy to photos and design assets


    Lead QA process for all new web pages or features, ensuring our customers have a seamless experience across browsers and devices


    Own on-site Conversion Rate Optimization, promotion, and marketing initiatives, prioritizing experiments and executing A/B tests via close collaboration with internal and external teams in order to drive traffic while maximizing AOV and LTV


    Become a subject matter expert in customer behavior, customer journey, cohort analysis, segmentation, and site/user experience by leveraging quantitative and qualitative data to inform tactics and strategies






  • 5+ years of driving e-commerce sales with a consumer brand (even better at a DTC) and digital marketing experience with a strong retention component


    2+ years of management experience overseeing digital e-commerce/marketing team


    Loves all things Shopify especially editing, maintaining and optimizing custom Shopify storefronts


    Retention marketing expertise beyond just email, including loyalty, referral, and SMS programs


    Comfortable with both strategic planning and execution with a practiced ability to developing and presenting to Senior Leadership, securing alignment throughout an organization


    Strong project management skills with experience managing external resources and partners


    Analytical and detail oriented thinker, comfortable with numbers and Excel and Google Sheets


    Have a GSD mentality






  • Competitive salary 


    Stock options


    Benefits (medical, dental, vision, 401k option)


    Unlimited PTO


    Complimentary gear






Ten Thousand is the leading brand of premium men’s activewear. After launching with the world’s best training shorts, we have since expanded into a suite of gear designed to keep you going before, during, and after training – and we’re just getting started. We’re obsessed with making the best gear on the market and to make that happen we work with a team of amazing athletes across all modalities, from top CrossFitters competing in the CrossFit games to ultra-marathoners running in 100 miles races to elite members of the U.S. Special Operations Forces.



We’ve been featured in GQ, Esquire, Men’s Health, Gear Patrol, Runner’s World, and other leading lifestyle and fitness outlets, and we’re backed by leading consumer VCs and e-commerce titans. We're building the #1 training brand in the world, and we want you to be a part of it.


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