Senior Production Support Agent - FPS - FARFETCH

PT Guimarães
04 Dec 2021
22 Jun 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're a creative family, building copy, data and visual assets for each corner of the FARFETCH Ecommerce Platform. We are dedicated to providing gold standard imagery, content and production services for our partners and creating an engaging on-site experience for our customers.


Our Guimarães office is located in this beautiful and historic city, often described as the 'birthplace of Portugal'. This is where our European Production team is based, in a custom-built office and studio facility which has a games room, music area and unbeatable chill out zone with a hammock that fits up to 20 people!


We are looking for a Senior Production Support Agent to join the Farfetch Platform Solutions Content team at Farfetch. Reporting to the Senior Content Lead, you will work with our Production facilities to ensure the team's copywriting goes live on time and to a standard fitting of a high-end fashion brand. You will oversee the CMS upload process and ensure quality, consistency and accuracy across all content on our FPS websites.


    • Support with daily CMS uploads and perform quality control checks;
    • Troubleshoot and resolve production issues;
    • Help manage incoming requests from the FPS Service Desk, responding to clients and redirecting when needed;
    • Take technical details for products at our Production facility;
    • Support new members of the team - introducing them to the upload process and ensuring they have access to internal tools;
    • Suggest ideas for process improvements.


    • Fluent in English and Portuguese;
    • Customer service skills;
    • You have 2+ years experience in retail, customer service or production;
    • Knowledgeable and passionate about fashion at all levels;
    • Knowledgeable about garment and accessory construction.


    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We are looking for a Senior Production Support Agent to join the Farfetch Platform Solutions Content team at Farfetch.${description2}

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