Senior User Researcher Team Zalando Direct (all genders) - Quantitative focus

As a member of Zalando's User Research team, you will support product ideation and optimization by researching customers, identifying needs and testing interfaces. You ensure that bad ideas fail early - and you inspire colleagues to iterate good ideas into great solutions.

You will impact a wide variety of products - from startup ventures to B2B solutions - in addition to Europe's largest fashion portal. You will deliver insights about a diverse range of customers, incl. high-profile fashion brands, style bloggers, internal users of enterprise software and, of course, the ca. 46 million consumers served by our flagship product.

Zalando's product design teams employ an evolving mix of traditional user-centered methodologies, Lean UX practices, and design thinking. Researchers work closely with designers, product managers, and engineers to build the right solutions. To be most effective, we build strong relationships with other internal teams. Together with market research, business intelligence, and product analytics experts, we ensure a holistic 360° understanding of customer needs and behaviors.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
As a quant user researcher, you will lead by example and raise the bar for data-driven empathy.

Impact. You will shape and enrich our research and product development processes with quantitative research methods by unearthing and quantifying user needs and identifying usability problems.

Insights You provide great answers to great questions, by tying quantitative to qualitative data. Challenge the teams to find solutions for the right problems. Follow up to make sure insights are acted on. Spread insights out beyond the core stakeholders to fuel innovation.

Local empathy. Use all research methods to better reach and understand users in all our key markets - so that Zalando products feel native everywhere.

Vision. Be the voice of the customer. Develop and defend a point of view and a statistically sound understanding about our users in order to influence decisions at a strategic level.

Enable others. You drive excellence by fostering continuous learning among your research colleagues. You collect and define best practices, both in terms of process and methodology. You guide, support and grow your colleagues. You share customer needs, learnings and outcomes regularly with the larger design community.
WE'D LOVE TO MEET YOU IF...
To land this job you will show and explain research artifacts from various stages of the product development process that illustrate your proven ability to deliver actionable user insights.

Communication. Your stellar storytelling skills allow you to deliver customer insights straight to your stakeholders' hearts and brains. You're a seasoned facilitator of engaging, impactful workshops. You are fluent in English and - ideally - at least one other European language.

Data. Your data savviness helps you feel comfortable and eager to get your hands dirty by transferring and connecting data in different ways and forms; by connecting the dots between a SQL query and making searches possible on the data platforms. You can deal with research cases that might demand your skills in R, Python, SQL and tools like Datastudio.

Hands-on. You have stellar quantitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights.

Excellence. Your vast experience in different types of organizations set you up for success. Your curiosity and adaptability drive you to push the bar, finding new ways of maximizing the impact of User Research and defining lean and efficient tools to make user insights a core component of our product development processes.

Prioritization. You know when to do what - and why. You're great at identifying the key research questions behind requests, helping stakeholders identify the right approach, managing stakeholder expectations and creating the perfect balance between effort and impact. You balance high-quality research with short deadlines and highly iterative cycles.

ZALANDO BENEFITS

Career Development

• We offer peer-to-peer performance reviews twice a year
• Learn and develop through our extensive Zalando training platform
• Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
• Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

• 2 days paid leave per year for volunteering
• Minimum of 27 holiday days per calendar year
• Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
• Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility

• Flexible working hours
• Relocation assistance for internationals
• If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial

• Access to the employee shares program
• 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
• Discounts from a wide range of external partners

Family

• Employee parents' forums and employee resource group
• Supported transition into and out of parental leave, with a buddy and re-onboarding plan
• 3 fully-paid child sick days per year
• Free counseling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

ABOUT ZALANDO

It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.