Central Retail Programme Co-ordinator

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

This role is a 12 month FTC with potential to expand to a Permanent position. The Central Retail Programme Co-ordinator is responsible for the end-to-end co-ordination of Central Retail and associated cross-functional programmes. This includes the focus door strategy, Omnichannel and Online to Offline co-ordination and performance reporting, seasonal materials to drive consistent service excellence, and engagement analysis of Retail platforms. The key purpose of the Central Retail Programme Co-ordinator is to lead seamless organisation and follow up of programmes, materials and reporting -ensuring impeccable communication and support to regional teams during the full programme lifecycle.

RESPONSIBILITIES

• Co-ordinate monthly communications to the regions regarding our focus doors strategy-including setting up and recapping meetings, sharing monthly performance summaries and priorities
• Liaise with cross-functional teams to ensure regional needs are fed back to the appropriate stakeholders and followed up effectively
• Work closely with the Retail Omnichannel Manager to organise monthly calls and partner with Digital to generate reports that drive awareness, buy-in and performance across retail elements of Omnichannel and Online to Offline services
• Own the administration and upkeep of Central Retail owned SharePoint sites and Yammer pages, ensuring access rights, timelines, visual aesthetic and format rating is up to date
• Lead the co-ordination of seasonal retail packs across multiple functions including Client & CRM, Retail Excellence, Commercial Strategy & Performance, Merchandising, Marketing, Digital, Events, etc.
• Collaborate with Retail Training, Client &CRM and D&I to maintain the relevancy of all BAU and new materials owned by Central Retail -including; Client Journeys, The Book 2.0, Appointment Rituals
• Influence relevant stakeholders around the business to make decisions that are deeply rooted in improving the Retail teams' and Clients' experience
• Support Central Retail team colleagues on other major programmes where needed
• Participate as a key contributor in annual Retail conferences, leading on organisational elements and supporting on content creation and execution plans to drive effective implementation in regional roll-out phase

PERSONAL PROFILE

• Solution-focused thinker with a commercial, people-oriented, and retail mindset
• Exceptional organisational and time management skills and ability to prioritise multiple projects when under pressure
• Demonstrates talent and passion for project management and co-ordination
• Strong communication and interpersonal skills, both written and verbal
• Impeccable attention to detail informatting of presentations, reporting, scheduling and follow up
• Enjoys establishing and building effective working relationships with internal stakeholders, as well as external partners and vendors
• Has the confidence, hunger and proactivity to lead pieces of work end-to-end
• Sincerely passionate about building and adding value to a positive, people-focused, creative, dynamic team culture
• Minimum 5+ years' experience planning and co-ordinating large-scale retail programmes across multiple markets
• Confident with cross-functional collaboration with a variety of teams including Training, Merchandising, Client Engagement, Digital, Business Analysts
• Strong ability to gauge and balance requirements of senior stakeholders with the practical reality of a store environment
• Proven skills in retail programme material design across different formats - including print, presentation, digital platforms and video
• Strong command of Excel, SharePoint, PowerPoint and other MS tools

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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