(Junior) Manager Dunning (w/m/d) - Payments
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 8 Feb 2022
View more
- Function
- Operations
- Level
- Manager
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Job Details
As (Junior) Manager Dunning at Zalando Payments you are part of the department responsible for the post purchase collections experience for our customers prior to debt collection. You ensure that we treat customers fairly while keeping commercial aspects in mind and provide the right support when needed.
You enjoy project work and also a close collaboration with our Product Management team to enable new processes or features. You are capable of using your vendor management, negotiation and business improvement skills, as well as your strong analytical thinking, to bring us closer to excellence in the area of Dunning.
WHERE YOUR EXPERTISE IS NEEDED
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO PAYMENTS
Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer-facing apps. We work to deliver a flawless user experience in the checkout, as well as the processing of payments and reconciliation in the back-end. Through smart risk steering, we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.
Please note that all applications must be completed using the online form - we do not accept applications via email.
You enjoy project work and also a close collaboration with our Product Management team to enable new processes or features. You are capable of using your vendor management, negotiation and business improvement skills, as well as your strong analytical thinking, to bring us closer to excellence in the area of Dunning.
WHERE YOUR EXPERTISE IS NEEDED
- Maintain, improve and define the post purchase dunning strategy for our "Buy now, pay later" offering across Europe to drive recoveries and fair treatment of customers.
- Work on projects to deliver optimisations and new features at pace in collaboration with your various internal (especially Product Management) and external stakeholders and service providers.
- Improve existing inefficiencies and operational issues with the goal of developing our experiences and processes to the next level, always keeping the customer in mind.
- Utilise analytics and commercial insights to understand post purchase Dunning performance and plan optimisation taking data driven decisions.
- Experience: 3-4 years experience in an operative or process/project area, enabling operational and business excellence, experience in the area of B2C eCommerce, post purchase processes such as debtor accounting management or dunning. Experience working with ERP systems especially SAP is a plus.
- Customer focus: Customer and service orientation, Have a strong understanding of who your customers are and what problems you are solving for this group.
- Stakeholder Management: Daily operational alignment as project work with a various set of stakeholders are fun for you and you have experience working in a fast growing and agile environment.
- Analytics: You enjoy working with data and numbers and you have experience preparing data-based decisions and summarizing insights.
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO PAYMENTS
Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer-facing apps. We work to deliver a flawless user experience in the checkout, as well as the processing of payments and reconciliation in the back-end. Through smart risk steering, we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.
Please note that all applications must be completed using the online form - we do not accept applications via email.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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