IT Service Engineer - FARFETCH

BR São Paulo
15 Dec 2021
04 May 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it. We're empowered to break traditions and disrupt, with the freedom and autonomy to make a real impact for our customers all over the world.


São Paulo office is located in the heart of the city, a region full of cultural spaces and history. The office houses several different teams, from Operations to Technology. We have an auditorium where we can host presentations, lectures and fun activities!


Providing service and customer support. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.


    • You will be the first point of contact for users who call our IT Support.
    • Provide the highest level of customer service
    • Track all issues in our task system
    • Troubleshooting end-user issues on various software applications, hardware, network, and telecommunications systems and provide basic workstation support
    • Contact vendors (Printers, Telecom providers)
    • Configure and maintain basic server settings
    • Escalate to 3rd level support on unfamiliar server-related problems
    • Maintain our office structure


    • Minimum of 2 years' IT support experience
    • Must have the ability to handle multiple tasks and priorities
    • Must be detail-oriented
    • Experienced with network domains, DNS, DHCP, File Server
    • Practical awareness of workstation maintenance
    • You know how to manage Windows services, Deploy software, Drivers installation, Active Directory (such as manage groups, users and computers)
    • Security information and know how to install and troubleshooting anti-virus, firewall and user behavior issues
    • You know how to analyze infrastructure repairs that our office needs and request our providers when needed
    • Must have strong interpersonal communication and team-based skills
    • You can negotiate deadlines and the best way to get your job done with your clients, always keeping your SLA in mind.
    • Being a self-starter as well as a problem-solver
    • Can speak and understand english

If you want to join the Team from a technology unicorn - considered by TIME Magazine as one of the 100 most influential companies in the World, in a global team with cultural exchange and the possibility to move globally, this position is for you.${description2}

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