I.T. Desktop Support Intern - SMCP

SMCP - Sandro, Maje, Claudie Pierlot

Location: SMCP North America Headquarters, 44 Wall Street, New York, NY

We are currently seeking a passionate Desktop Support IT intern to help support the setup and day-to-day operations of end users in the NYC North America Corporate office, as well as the provision of HelpDesk support to 164 stores in the US and Canada. This key role works very closely with all members of the team, including IT/IS and the VP of Operations, to ensure optimal service of our IT infrastructure and applications. The ideal candidate will have prior experience supporting multiple end users, setting up hardware, installing software, troubleshooting technical issues, and navigating across multiple solutions and platforms. This opportunity will provide great insight on how an IT Department is run in the Retail Fashion Industry.

Key Responsibilities

• Configure and prepare Windows desktops and laptops, and setup user profiles as per standard procedures.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, mobile devices, network configurations, email/productivity suites, end-user operating systems, general software/hardware installation, and a variety of in-house applications.
• Work closely with our HR team to ensure a smooth onboarding process for our New Hires.
• Microsoft Windows environment administration and support.
• Analyze and recommend ways to improve the efficiency of service, creating internal and external documentation/procedures to help improve and maintain the quality and efficiency of service offered.

• Monitor interfaces and applications to ensure maximum availability.

• Relationship management between North American Business Unit and various Group IT teams, assisting in remediation and escalation of issues.
• Supports infrastructure upgrades and improvement plans to meet the changing business needs.
• Serve as L2 support as tickets are escalated from the HelpDesk.
• Ensure the resolution of all company assets are maintained responsibility.

Minimal Requirements

• Strong Windows Administration and PC technician skills.
• Experience in obtaining and analyzing system and business processes, requirements and designing appropriate solutions.
• Able to implement and support multiple applications as well as integration between applications.
• Good understanding of AD, DNS, DHCP, wireless, Audio-Video systems.
• Previous experience with Cloud Services such Office 365 and SharePoint, MDM tools such as AirWatch, as well as remote desktop support tools like Bomgar is a big plus.

• Detailed oriented and strong analytical and problem-solving skills.

• Ability to multitask and prioritize multiple goals and responsibilities while adhering to strict deadlines.
• Reliable self-starter with the ability to work independently.
• Demonstrated documentation, communication and customer service skills.
• Ability to work in fast paced, dynamic environment, working independently as well as a member of a team.
• Ability to establish and maintain effective working relationships with Store associates, IT team members and HQ end users.

Key Perks & Benefits:

• Fun/collaborative, team-oriented work environment
• Career growth opportunities for advancement
• Generous shopping discount - 50% off

Who We Are...
Since our U.S. debut in 2011, SMCP (Sandro/Maje/Claudie Pierlot) has masterfully led the way in the affordable luxury space across North America boasting a total of 164 points of distribution consisting of free-standing boutiques, shop-in-shop partnerships, and outlet in key metropolitan markets. A global Company based in Paris and located in 41 countries, there is a real buzz in the industry around our ability to report consistent like-for-like increases and by our ability to double in size every 3 years. This has been effectively accomplished by incorporating a business model that blends elements of luxury and fast fashion to provide accessible luxury, aggressive retail development, rapid replenishment, focus on full-price selling, and maintaining the distinct identities of our three brands. If you possess the profile that we are seeking and would be interested in joining us on our exciting journey as we ramp up and grow, we would love to chat with you!