London, England, United Kingdom
17 Dec 2021
31 Jan 2022

As a brand, we shout about our mission to unite the conditioning community. To you and I, this is simply bringing together the Gymshark family - those that wear our products, support the brand, follow our Athletes or give us a β€˜like' on socials - basically all the people that have made us the success we are today.

We are super excited, because for the first time in Gymshark history, we'll be taking our purpose offline and setting up shop with a permanent retail space in central London. Our store will behave in a way that's totally unique to Gymshark. That's why this won't be your typical retail role - if you think experience first, retail second, then you won't be far wrong.

The Head of this store will be shaping the vision and global retail blueprint, leading our future growth and legacy. As a crucial role in our company, you'll be key in supporting the business to help bring Gymshark to life, in real life. You'll build and connect a hyper-localised and fully engaged community in your market, treating them like family. We don't care if they buy, browse or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

To smash this role, you will be an inspirational leader and coach. You'll have ultimate ownership, working closely with our GSHQ teams to make sure our physical offering is always evolving. You are more than excited to be part of the team that's about to rip up the rule book and re-write retail.


  • Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about our community and their experience of Gymshark
  • Responsible for the overall day to day and strategic running of the store - you'll be thinking two years ahead whilst being present in the now
  • Responsible for and driving sales, KPI's, halo impact and P&L for our first ever IRL store
  • Be clear on Gymshark's retail vision to execute in market and create and execute your strategy for your store
  • Identify and act upon community, commercial and operational opportunities. You know your market better than anyone - if you see an opportunity, go after it
  • Communicate feedback and solutions clearly and effectively to our retail and global teams with a collaborative approach and can-do attitude
  • Gatekeeper for brand, customer experience, product knowledge and operational best practice and be able to train the wider team
  • Responsible for all Gymshark's most important assets: our people, customers, and community, to ensure they and their environment are safe and sound at all times
  • Have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should
  • Working closely with the head of retail operations to create best practices (both operational and commercial) and building the blueprint for our future stores
  • Lead and support your deputy managers with the execution of store driven projects as and when needed
  • Accountable for the creation of an event calendar that serves your local community, athletes and product launches and encourage engagement, UGC and interaction with the Gymshark App
  • Responsible for feeding locally relevant, on-brand content to the social media team for use across our channels
  • Accountable for an inclusive, best-in-class retail experience, from customer experience, VM, employee engagement and everything in between
  • Accountable for unified commerce initiatives within your store, for example RFID or Click and Collect
  • Accountable for efficient and effective store scheduling that supports the needs of the business and adhering to people cost budget
  • Responsible for the hiring of your store teams, developing and coaching your own successor and building a pipeline of talent which reflects our values and culture
  • Accountable for all stock in the store (in and outward bound), ensuring best practises are adhered to and stock inventory is accurate, and losses minimised
  • Responsible for managing the store's budget
  • Line management of store leadership. Support, coach, and train others to grow personally and professionally, and at the same time secure your own learning and development. Nurture and grow your local network
  • Influence and lead an instore culture underpinned by our values - holding diversity and inclusion at the heart of all decisions. Always prioritise the wellbeing of the team, driving positive actions to create the best possible environment for our Gymshark family


  • Experience as a leader within in a fast paced, high volume, agile environment
  • Proven track record of managing / leading / developing teams of 100+
  • Extensive digital experience, tech savvy and comfortable with unified commerce
  • Community building in a new market
  • Highly effective communicator, written and verbal
  • Must be able to take and give constructive feedback
  • Comfortable shifting gears and spinning multiple plates
  • Creative and entrepreneurial mindset
  • Acutely aware of the everchanging macro and competitor landscape and how that impacts your business and team


  • Aligned to and inspired by our values
  • A shared passion for our team, customer / community experiences and brand / product education
  • You do everything to ensure community and customer satisfaction
  • You are passionate about development and have a strong belief in individuals' potential
  • You think strategically about career development and pipelining talent within your store and for future stores
  • Your energy is infectious, you inspire those around you
  • You have integrity
  • You are a future focused visionary
  • A natural networker and connector
  • Highly collaborative - able to work with a multitude of stakeholders of varying levels
  • You do all of this whilst having fun, and ensuring others around you are too
  • You can commit to working where and when the retail teams need you. This could be in-store, on weekends or bank holidays


Real-life humans, each with their own unique set of thoughts, beliefs, cultures and identities with a background and body that is completely individual. Together, as unique individuals, we make Gymshark stronger.

If you're reading this, you're probably applying for or considering applying for a job with us, and we want you to know that Gymshark is an equal opportunity employer. For us, that means we always, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not, and will not, tolerate discrimination of any kind.


Sharing the same values makes us who we are - visionaries. You are the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a Shit). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Family First).

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check.


At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.

πŸ– 33 days holidays (including Bank Holidays) + your birthday
πŸ’° Employer pension contributions up to 7%
πŸ‹οΈβ€β™€οΈ Contribution to a gym membership
🦈 50% Gymshark Discount
πŸ₯‡ Financial, Physical and Mental Wellbeing Support
πŸ€’ Paid time off when you're physically and mentally unwell
🧸 Very Generous Family Leave package - we support you extending your family
πŸ’° Bonus potential

Similar jobs

More searches like this

Similar jobs