You will need to login before you can apply for a job.

Customer Service Consultant (3 months contract, subject to renewal)

Employer
Burberry
Location
Hong Kong, Hong Kong
Closing date
27 Feb 2023

View more

Function
Marketing
Level
Manager
You need to sign in or create an account to save a job.

Job Details

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.

RESPONSIBILITIES

As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need. Delivering World Class, Luxury Customer Service:
  • You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
  • By demonstrating passion for the brand and good product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
  • You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist after-sales knowledge
  • You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
  • You will be an expert in dealing with customers via phone, web messaging and email dialogue, this will include direct contact from customers, flagship store, and internal colleagues.
  • You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
  • Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
  • Accurately record customer details using computer based and paper based systems where necessary.
  • You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimise loss.
  • Carry out any additional duties as directed by the management team.


PERSONAL PROFILE

  • Excellent verbal and written communication skills in English & Cantonese (Native)
  • Demonstrable experience in front line Customer Service role, ideally within Contact Centre environment, e-commerce or luxury retail sector
  • Proactive team player : positive attitude and able to work collaboratively
  • 5 day work week - flexible and able to work on rotation including weekends




Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

At Burberry, we believe that creativity open spaces for ourselves, our customers and our communities.

#LI-KH1

Posting Notes: Hong Kong S.A.R || Not Applicable || Hong Kong S.A.R || || || n/a ||

Company

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons of the trench coat, trademark check and Prorsum knight, ensure continued brand purity and relevance globally across genders and generations.

At Burberry, every individual, every team and every function, shares an incredible passion for the brand and is guided by a ‘brand-first’ mind-set. Decisions are evaluated through the lens of the long-term health and vitality of the Burberry brand.

Burberry believes that in order to be a great brand it must also be a great company. Inspired by three Core Values - Protect, Explore, Inspire - rooted in the brand’s heritage and continually informing its guiding principles, Burberry leverages its compassionate and creative thinking culture to continually innovate and drive the brand forward.

 

Find Us
Location
Horseferry House
London
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert