ECommerce Assistant Internship - SMCP

Recruiter
SMCP
Location
New York City, New York, United States
Posted
21 Dec 2021
Closes
29 Jan 2022
Ref
5780302002
Function
Ecommerce
SMCP - Sandro, Maje, Claudie Pierlot

Location: SMCP North America Headquarters, 44 Wall Street, New York, NY

THe North America ECommerce Team at SMCP USA Inc. (Sandro, Maje, Claudie Pierlot, De Fursac) is seeking a passionate and detail-oriented Intern to support our Ecommerce Department. This is a paid internship beginning in January 2022. This is an exciting, hands-on opportunity to be part of a rapidly growing French retail group in the affordable luxury sector.

This position will assist in the maintenance of the Sandro and Maje North American ecommerce websites; support CRM team in email marketing management and support our 3rd party customer service. The candidates will be available to work full-time.

At SMCP, we are committed to providing our team with a safe and healthy work environment. As a result, COVID-19 vaccination is a job requirement for all US employees.

What You'll Be Doing:

ECOMMERCE
  • Support maintenance of website including:
    • Catalog management
    • Product information check and update
    • Filters update and set up
    • Promotional clean ups
  • Web-merchandising assistance
    • Category set up and visual merchandising of products within categories
    • Work closely with the CRM team to create category selection
  • Perform and follow up store locators' updates (ecommerce, Google My business, Apple)
  • Assist in Websites testing:
    • Support website evolution by testing new features
    • Testing the website before code releases using different browsers and devices
    • Opening and resolving bug tickets and development requests

CRM
  • Execute the North American newsletter calendar for Sandro Women, Sandro Men and Maje.
  • Copy writing, creative brief, translation coordination, tests, reporting.
  • Oversee development, testing and launching of all emails to ensure flawless execution and great customer experience.
  • Research and recommend email marketing opportunity, competitor benchmarking
  • Monitor campaign performance and make recommendations as needed
  • Execute AB Testing strategies, personalized CRM programs (welcome series,...)
  • Strengthen our customer database through data upload and data cleaning initiatives

CUSTOMER SERVICE
  • Main point person for 3rd party customer service
  • Process exceptional customer service actions (refunds, apology gift, ...)
  • Identify key areas of improving customer service
  • Build new processes to improve customer experience and monitor execution by 3rd party service

BUSINESS ANALYSIS
  • Assist with reporting needs across the department
  • Weekly reporting in excel on bestselling styles and categories

Who You Are:
  • Strong verbal and written communication skills
  • Excellent time management skills
  • Attention to detail
  • Ability to multitask
  • Adaptable to a fast-paced work environment
  • Team player
  • Highly organized
  • Highly proficient in Microsoft Excel
  • Knowledge of Salesforce
  • Ideally, work experience in ecommerce/crm with exposure to some HTML
  • A prior experience with Google Analytics and ESP, Selligent is a plus

What we offer:
  • Fun/collaborative, team-oriented work environment
  • Career growth opportunities for advancement
  • Generous shopping discount

Who We Are: Since our U.S. debut in 2011, SMCP (Sandro/Maje/Claudie Pierlot) has masterfully led the way in the affordable luxury space across North America boasting a total of 164 points of distribution consisting of free-standing boutiques, shop-in-shop partnerships, and outlet in key metropolitan markets. A global Company based in Paris and located in 41 countries, there is a real buzz in the industry around our ability to report consistent like-for-like increases and by our ability to double in size every 3 years. This has been effectively accomplished by incorporating a business model that blends elements of luxury and fast fashion to provide accessible luxury, aggressive retail development, rapid replenishment, focus on full-price selling, and maintaining the distinct identities of our three brands. If you possess the profile that we are seeking and would be interested in joining us on our exciting journey as we ramp up and grow, we would love to chat with you!

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