Senior Solutions Engineer (DACH)

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like Nine West, Staples, Lindt and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in …

Solution Engineering plays a key role in helping merchants to choose Shopify. In pre-sales, we build merchant confidence by acting as a technical business consultant. To get this done, we partner with the Sales team to drive the sales process. We understand business requirements and develop a technical sales strategy. We build product demos that help merchants visualize their future with Shopify and provide business value. The impact we make daily is in helping merchants simplify and grow their business. When we do this, we contribute to Shopify's mission of "making commerce better for everyone".

Projects, activities, and expectations of your role include:

• Working to help vet and close deals from a technical requirements perspective for both our Enterprise Sales team and development partners/agencies
  
• Engaging with enterprise clients through requirements discovery and strategic consulting sessions
  
• Become a Thought Leader when it comes to Commerce and provide best practices to our merchants
  
• Creating customized product demos and proof of concepts for use during on-site or virtual client demonstrations
  

• Becoming an expert on Shopify's application ecosystem and integrations
  
• Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends
  
• Mentoring and coaching the sales team on technical aspects of Shopify Plus
  
• This role might require the ability to travel up to 10% of the time.
  

Qualifications

• Strong business acumen and understanding of how businesses operate.
  
• Good rhetorical skills and experience in engaging with Customers.
  
• Solid understanding of Cloud-based technologies and SaaS fundamentals.
  
• Ability to co-own the Sales Cycle together with the Sales Team.
  
• Curiosity when engaging with various stakeholders and new technologies.
  
• Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
  
• Demonstrate great solution selling - Through storytelling and solution demos, help merchants understand how Shopify solves challenges and visualize their future with Shopify.
  
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
  
• A great video conference presence with confidence handling executive-level conversations.
  

Bonus experience:

Is some of this tech new to you? That's OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

• Extensive experience in presales solutions engineering or consulting
  
• Hands-on skills of Frontend Web development (HTML, JavaScript, CSS, Liquid)
  
• API knowledge (REST and GraphQL) for enterprise integrations.
  
• eCommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B)
  
• Experience building business cases and communicating ROI
  
• Additional language(German).
  

We understand that applying to a new role takes time and effort, and we thank you for this. If your experience is this close then please do consider applying.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process