Lead Partner Success (m/w/d) - Connected Retail

Recruiter
Zalando
Location
Berlin
Posted
28 Dec 2021
Closes
01 Mar 2022
Ref
3773859
Level
Manager
As a Lead Partner Success (m/w/d) at Connected Retail you will contribute to further development and growth of our business of connecting offline partners to the Zalando platform. You will provide excellent operational solutions for our Connected Retail partners by ensuring a high partner satisfaction with Connected Retail operational support and processes.
WHERE YOUR EXPERTISE IS NEEDED
  • Leading 3 partner facing Partner Success teams and empowering their members to grow with their responsibilities:
    • Technical Partner Success Management: providing technical support to our retailer partners, mainly for their technical integration into Zalando and the partner-facing Connected Retail tools.
    • Partner Processes: analysing and improving processes within Zalando services that affect the performance and satisfaction of our partners.
    • Partner Care: providing operational support for our partners though a B2B call center as well as a self-help information and a training website.
  • Maintaining and Improving a seamless end-to-end partner journey by working with other partner-facing Connected Retail teams like Integration, Operations and Partner Consulting.
  • Leading and Managing projects to enable new Partner Success features for our Connected Retail partners.
WHAT WE'RE LOOKING FOR
  • Operations Management: Previous relevant experience leading operations teams, ideally in a start-up and platform environment.
  • Strong project, process and time management skills. Interested in merchant and vendor management, especially in business/services/products related topics. Good market overview and drive for excellence. Bachelor or Master degree required.
  • Technical skills: preferably partner-related, for example partner tooling / integration
  • Customer focus: Customer and service orientation, having customer and partner perspectives in mind
  • Communication: Fluent in English
  • Team Spirit: Our team is important to us, so not only should you be able to work independently (because it drives you to peak performance), at the same time you are a great team player
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO CONNECTED RETAIL
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.

THE FUTURE OF RETAIL IS CONNECTED

Please note that all applications must be completed using the online form - we do not accept applications via email.

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