Manager, Trade Area Alterations

Location
Miami, Florida
Posted
31 Dec 2021
Closes
17 Feb 2022
Ref
19774
Function
Retail
Level
Manager
Hours
Full Time
About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our stores and outlets, to our newest small store concept, Bloomie's-everyone plays a critical role in bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The role of the Trade Area Alterations Manager (TAAM) is as an Alterations subject matter expert who leads a multi-store operation. The TAAM will help the customer look and feel great about their purchase by guiding them to envision the impact of the perfect fit, playing a critical role themselves or through their team in closing a sale. The TAAM will supervise a team of professional alterations experts in two or more stores, functioning as a player coach, leading by example. The TAAM is responsible for managing the overall alterations business in each assigned store, ensuring a high level of service and a profitable work room.

Essential Functions:
  • Lead and develop the Alterations teams in each assigned store
  • Coach team behaviors and execute performance reviews and corrective actions
  • Leverage individual associate skill strengths to deliver the best quality in the shortest time
  • Monitor work levels in individual work rooms and move product appropriately to maximize the teams
  • Educate team and sellers on key aspects of alterations service
  • Advise sellers, the alterations team, and customers about how to make a garment fit perfectly
  • Understand and coach on parameters of alterations of a garment based on fabrication, structure, and sizing
  • Ensure the highest quality of product to drive the experience and sales
  • Experienced with elevated apparel and complex alterations, utilizing equipment and hand sewing
  • Serve as subject matter expert on the complete alterations process, from the fitting experience to the measure to the garment completion
  • Achieve alterations revenue, expense, productivity, and profit plans
  • Achieve prescribed promise dates, be flexible and accommodate all customer requests for expedited delivery
  • Ensure a clean, organized, and safe work room, following safe usage protocol for all equipment
  • Ensure all equipment is properly maintained and in correct operating order, urgently addressing repair needs
  • Remain tuned in to total store initiatives, promotions, and events and plan workroom logistics accordingly
  • Weekly communication at minimum with teams in stores out of home base
  • Travel to local stores once per month and remote stores once per quarter

Qualifications:

High School Diploma or equivalent required

3-5 years related experience

Competencies:
  • Ability to operate alterations equipment
  • Strong organizational and time management skills
  • Able to multi-task in a fast-paced environment, strong sense of urgency
  • Proven ability to build cross functional relationships across stores and the organization
  • Able to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality required
  • Able to work independently and manage a team remotely
  • Ability to travel to assigned stores as required


Physical Requirements:
  • Requires periods of walking, standing, hearing, talking , reaching with extended arms, kneeling, crouching, and climbing ladders
  • Frequent use of computers and other office equipment
  • Requires close vision, color vision, and ability to adjust focus
  • Frequently lift/move up to 25 lbs.


This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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