Manager, Trade Area Alterations

Miami, Florida
31 Dec 2021
17 Feb 2022
Full Time

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from to our stores and outlets, to our newest small store concept, Bloomie's-everyone plays a critical role in bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The role of the Trade Area Alterations Manager (TAAM) is as an Alterations subject matter expert who leads a multi-store operation. The TAAM will help the customer look and feel great about their purchase by guiding them to envision the impact of the perfect fit, playing a critical role themselves or through their team in closing a sale. The TAAM will supervise a team of professional alterations experts in two or more stores, functioning as a player coach, leading by example. The TAAM is responsible for managing the overall alterations business in each assigned store, ensuring a high level of service and a profitable work room.

Essential Functions:
  • Lead and develop the Alterations teams in each assigned store
  • Coach team behaviors and execute performance reviews and corrective actions
  • Leverage individual associate skill strengths to deliver the best quality in the shortest time
  • Monitor work levels in individual work rooms and move product appropriately to maximize the teams
  • Educate team and sellers on key aspects of alterations service
  • Advise sellers, the alterations team, and customers about how to make a garment fit perfectly
  • Understand and coach on parameters of alterations of a garment based on fabrication, structure, and sizing
  • Ensure the highest quality of product to drive the experience and sales
  • Experienced with elevated apparel and complex alterations, utilizing equipment and hand sewing
  • Serve as subject matter expert on the complete alterations process, from the fitting experience to the measure to the garment completion
  • Achieve alterations revenue, expense, productivity, and profit plans
  • Achieve prescribed promise dates, be flexible and accommodate all customer requests for expedited delivery
  • Ensure a clean, organized, and safe work room, following safe usage protocol for all equipment
  • Ensure all equipment is properly maintained and in correct operating order, urgently addressing repair needs
  • Remain tuned in to total store initiatives, promotions, and events and plan workroom logistics accordingly
  • Weekly communication at minimum with teams in stores out of home base
  • Travel to local stores once per month and remote stores once per quarter


High School Diploma or equivalent required

3-5 years related experience

  • Ability to operate alterations equipment
  • Strong organizational and time management skills
  • Able to multi-task in a fast-paced environment, strong sense of urgency
  • Proven ability to build cross functional relationships across stores and the organization
  • Able to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality required
  • Able to work independently and manage a team remotely
  • Ability to travel to assigned stores as required

Physical Requirements:
  • Requires periods of walking, standing, hearing, talking , reaching with extended arms, kneeling, crouching, and climbing ladders
  • Frequent use of computers and other office equipment
  • Requires close vision, color vision, and ability to adjust focus
  • Frequently lift/move up to 25 lbs.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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