Senior Sales Assistant

Job purpose:

Build relationships with customers and maximize sales opportunity, while maintaining store in terms of image, product and operations, and delivering the J.W. Anderson customer experience.  

Responsibilities:

Sales:

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.

Client Management:

• Provide outstanding one to one customer service to all clients
• Build and maintain loyal clients by being proactive in customer data collection & Management.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate J.W. ANDERSON experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.

CRM:

• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & Promotional events

Operations:

• Ensure the stock and the back of house are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
• Remains in compliance with operational and company policies and procedures.
• Ensures store presentation and visual merchandising standards are maintained according to company directives

Profile:

• Proven experience working in a luxury fashion retail environment.
• Keen interest in all aspects of fashion, passionate about all elements related to this world including   knowledge on upcoming trends.
• Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market.
• Strong teamworking and relationship skills.
• Organization and problem-solving skills.
• Strong verbal communication skills.
• A positive, outgoing, high energy personality able to thrive within a high paced environment and being multi-tasking.