Senior Sales Assistant

JW Anderson
London (Central), London (Greater)
04 Jan 2022
04 Feb 2022

Job purpose:

Build relationships with customers and maximize sales opportunity, while maintaining store in terms of image, product and operations, and delivering the J.W. Anderson customer experience.  



  • Achieve individual objectives and contribute to the achievement of store objectives.
  • Strive to always increase brand and product knowledge.
  • Master selling skills to satisfy customer needs.
  • Take action to maximize the sales opportunity on all categories.

Client Management:

  • Provide outstanding one to one customer service to all clients
  • Build and maintain loyal clients by being proactive in customer data collection & Management.
  • Act as brand ambassador to build relationships with new customers and VIP clientele.
  • Deliver the ultimate J.W. ANDERSON experience to increase customer loyalty.
  • Solve customer complaints in a professional and positive manner, always offering follow up.


  • Capture customer data all the time.
  • Proactively take possible actions to maintain a long term relationship with customers.
  • Participate in the organization of In-store & Promotional events


  • Ensure the stock and the back of house are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
  • Remains in compliance with operational and company policies and procedures.
  • Ensures store presentation and visual merchandising standards are maintained according to company directives



  • Proven experience working in a luxury fashion retail environment.
  • Keen interest in all aspects of fashion, passionate about all elements related to this world including   knowledge on upcoming trends.
  • Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market.
  • Strong teamworking and relationship skills.
  • Organization and problem-solving skills.
  • Strong verbal communication skills.
  • A positive, outgoing, high energy personality able to thrive within a high paced environment and being multi-tasking.

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