Fulfillment Associate

Los Angeles, California
04 Jan 2022
04 Feb 2022
FIGS is looking for a full-time Fulfillment Associate to support warehousing and fulfillment activities to ensure that FIGS' standard operating procedures are executed by FIGS' third-party logistics provider ("3PL") and shipping carriers. As a key member of the Operations team, you will serve as a liason between FIGS' Customer Experience and 3PL. The ideal candidate has great attention to detail, drive, and experience in e-commerce fulfillment. The role will report directly to FIGS' Fulfillment Director.

What you'll do:
  • Work on-site at 3PL location in City of Industry five days per week (Monday through Friday), and on the weekend as necessary
  • Audit and guide 3PL on all of FIGS' established operating procedures for receiving, picking, packing, returns processing, inventory counting, and other value add services
  • Partner with FIGS' Customer Experience team to ensure that any order changes or issues are resolved immediately
  • Effectively articulate problems and suggest resolutions from customer experience audits
  • Assist Fulfillment Director and other Fulfillment Associates in solving real-time performance challenges and providing updates on progress
  • Serve as a resource for all inbound and outbound shipments
  • Assist with and perform quality control tasks by checking incoming product
  • Continuously look for opportunities for cost savings and improved efficiencies
  • Assist with inventory management by completing regular cycle counts
  • Investigate and resolve inventory control issues through root cause analysis
  • Perform various projects and tasks depending on business needs

  • Drive and passion for ensuring that customers receive a 100% awesome FIGS experience
  • Fluency in English required. Conversational Spanish skills preferred
  • Baseline understanding of e-commerce fulfillment
  • Experience partnering with third party vendor
  • Excellent customer service and analytical skills
  • Ability to work under pressure in a fast-paced environment
  • Desire for ongoing experience and education in warehouse and shipping needs
  • Outstanding organizational and problem-solving skills
  • Experience in Microsoft Office and Excel

Other must haves:
  • Positive attitude
  • Proven work ethic and integrity
  • Willingness to roll up your sleeves and get your hands dirty
  • Desire to excel and grow with FIGS
  • 100% awesome. Like our scrubs

A little bit about us...

The $60 billion medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS' foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS' Core Collection fabric is wrinkle resistant, stain and liquid repellant, moisture-wicking, odor proof, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS' Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need in over 35 countries.

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