APP Manager
Job Details
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Our Asset & Profit Protection team protects the Burberry core values and brand assets; by minimising risk and maximising profit in a safe, secure and protective environment. The global team provides value through a wealth of experience and knowledge. As part of this team, you will be in a high-profile store partnering with management to drive a culture of reduced losses and improved compliance.
RESPONSIBILITIES
Customer Service
External Threats
Internal Threats
Process Compliance
PERSONAL PROFILE
A confident individual, comfortable working with peers and senior management. Able to work independently with a keen ability to manage their time effectively. Effective communication skills and the ability to influence others.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: USA || New Jersey (US-NJ) || Vineland || Corporate Affairs || AMERICAS - ASSET & PROFIT PROTECTION || n/a ||
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Our Asset & Profit Protection team protects the Burberry core values and brand assets; by minimising risk and maximising profit in a safe, secure and protective environment. The global team provides value through a wealth of experience and knowledge. As part of this team, you will be in a high-profile store partnering with management to drive a culture of reduced losses and improved compliance.
RESPONSIBILITIES
Customer Service
- Embody all aspects of the "Burberry Experience" by delivering excellent customer service and displaying brand values whilst carrying out your role.
- Identify stores' opportunities and work with management to resolve.
- Assist in other Burberry locations, (within reasonable distance) as directed by Regional APP. This may include, but is not limited to, support during events / demonstrations.
- Provide line manager support to the APP team / 3rd party security officers.
- On occasion, deputise for the District Manager (if applicable).
- Be involved and contribute in regional team meetings, communicating effectively with staff, management and customers.
- Create a positive image of APP and the Company at all times; maintaining the highest standards of grooming, courtesy, professionalism and personal conduct in accordance with the Burberry values.
- Be available to work weekends, public holidays and adapt shift patterns. Occasional night cover may also be required.
External Threats
- Minimise losses by ensuring the team conduct regular and effective shop floor patrols, identifying and mitigating risks.
- Maintain the highest standard of security within the store by reviewing all security systems and raising any issues for resolution.
- Partner with store to ensure high risk product is appropriately located / protected to minimise theft.
- Develop partnerships with law enforcement, other agencies and local crime prevention schemes to minimise criminal exposure to stores.
Internal Threats
- Ensure that all security related documentation and procedures are followed. This includes, ensuring incidents are reported to Rivo (Incident Reporting System).
- Conduct investigations and interviews for inventory, cash loss and breach of Company policy and procedures.
Process Compliance
- Support the store in delivering stocktakes, sharing best practice with teams.
- Support with the communication of key APP themes, under the direction of Regional APP.
PERSONAL PROFILE
A confident individual, comfortable working with peers and senior management. Able to work independently with a keen ability to manage their time effectively. Effective communication skills and the ability to influence others.
- Regional and in-house APP.
- Regional and store retail teams.
- Other retail focused teams such as HR, RSS and H&S.
- Security service providers.
- Local law enforcement and other agencies.
- Working proficiency in English.
- Working proficiency in local language.
- 2 years proven loss prevention experience, preferably within a retail or service sector environment.
- Awareness of challenges within a luxury retail environment.
- Ability to work independently, planning and managing time effectively.
- Excellent communication skills.
- Awareness of local culture, regulations, etc.
- Background / reference checks, as applicable in country.
- Ability to work in highly pressurised environments.
- Passion for customer service.
- MS Office skills.
- Desirable: Professional accreditation in security related activities.
- Desirable: Knowledge of SAP.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: USA || New Jersey (US-NJ) || Vineland || Corporate Affairs || AMERICAS - ASSET & PROFIT PROTECTION || n/a ||
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