Partner Success Onboarding Specialist - FARFETCH

Location
US New York
Posted
05 Jan 2022
Closes
08 Feb 2022
Ref
ab084294-46c0-4aec-9748-b56828fbd75e
Function
Operations
Level
Manager
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

NEW YORK

Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighborhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

THE ROLE

As a Partner Success Onboarding Specialist, you are expected to be a trusted advisor to Farfetch boutique and brand partners, addressing their training and technical needs with our platform. You will implement and support solutions to drive partners to achieve operational success with Farfetch. You will need to work with other important partners in the partner lifecycle to guarantee a seamless partner experience.

WHAT YOU'LL DO

    • Provide successful onboarding trainings to partners in discussions by email, over the phone, and in person
    • Communicate the Farfetch Customer Excellence proposition to partners so that the foundations of the partnership are well established from the start
    • Become an expert user of Farfetch systems/tools and provide support to our partners daily
    • Manage partner's adoption, training and development of best practices to promote efficiency
    • Implement the technical solutions based on partner requirements and support our teams with resolution of challenges
    • Focus on continuously delivering business and technical value as the partnership evolves, involving different partners
    • Positively promote a two-way communication channel with our teams to provide a well-designed onboarding experience for new partners


WHO YOU ARE

    • Minimum 1 year of experience in a corporate B2B environment
    • Passionate for providing exceptional service to our customers
    • A professional with excellent communication skills with all levels
    • A professional with an analytic mindset, intermediate Microsoft Excel and advanced Microsoft PowerPoint skills
    • Empathetic and with the ability to extract and understand customer needs
    • Capable of shifting focus, with an excellent sense of prioritization and timing


REWARDS & BENEFITS

    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements
    • Family Lunch, catered weekly when in office


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


Join the Operations team in New York as a Partner Success Onboarding Specialist!${description2}

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