Senior Market Development Manager - Zalando Plus (f/m/d)

Recruiter
Zalando
Location
Berlin
Posted
05 Jan 2022
Closes
28 Apr 2022
Ref
3438965
As a Senior Market Development Manager for Zalando Plus, you are responsible for managing and growing the Zalando Plus program in two to three Zalando markets.

Our vision for Zalando Plus is to create the best version of Zalando. We intend to achieve this by bundling the best services and experiences the Zalando universe has to offer into one annual membership, Zalando Plus. If you are excited about managing great customer experiences and you love to put yourself in our customers' shoes, then Zalando Plus is the team for you. Be part of a high-performing team actively driving Zalando towards its mission to deepen customer relationships.
WHERE YOUR EXPERTISE IS NEEDED
  • Define and execute growth strategies for Zalando Plus in a market together with the Market team, Marketing and other stakeholders
  • Manage the performance of the program to ensure a great customer experience and operational excellence and in case of adverse performance define and drive counter-measures
  • Report on benefit-related operational, subscription and commercial performance, prepare and moderate review sessions and align with senior management on improvement/ development levers
  • Drive continuous improvement of the program's value proposition by analysing performance, conducting deep-dives and sharing operational learnings with Business Development and Product Management
  • Take end-to-end ownership of and drive cross-functional, cross-departmental projects - from project scope and target definition, project planning and management of work streams and stakeholders, to implementation and retrospective. You oversee & manage the progress of all your projects in a structured way, present to various stakeholders and solve newly arising problems on the go; key stakeholders include Customer Fulfillment, Customer Care, Category Management, Zalando Markets, Marketing, Plus Business Development, and Product Management teams
  • Prepare and present clear and compelling proposals and updates to drive transparency and decisions amongst senior stakeholders and contribute to strategic papers and presentations for senior management
WHAT WE'RE LOOKING FOR
  • You bring at least 5 years of work experience in business development, product management, management consulting or other analytical/ commercial development positions with a proven track record. Ideally, you have worked in a business with a subscription model and understand the dynamics of such business models. Fashion/ e-commerce background is a strong plus
  • Things move quickly here, managing complex and cross-functional projects excite rather than scare you, because you have an entrepreneurial mindset with strong perseverance, you take ownership and work in a structured and in an independent manner and do not lose sight of your goals. As such, you have a knowledge of and experience with project management processes, methodologies, tools and techniques and the ability to adapt these to a given project context
  • You think big and act fast, size business opportunities and make trade-off decisions having in mind customer and business impact. You think strategically to forecast potential scenarios and identify opportunities while suggesting and exploring solutions to potential blockers.
  • You keep it simple and naturally apply logical thinking and a pragmatic mindset, confident in working with numbers, capable of creating business cases and applying a customer centric mindset, which in sum allows you to develop a clear rationale for decision making
  • You have strong communication and on-point writing skills and bring a start-with-a-yes attitude, effective at working with various stakeholders throughout the organization and building & maintaining good relationships
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.