Junior Application Support Analyst

Recruiter
Joseph
Location
90 Peterborough Road, London, SW6 3HH
Posted
06 Jan 2022
Closes
20 Jan 2022
Function
Technology
Contract Type
Permanent
Hours
Full Time

We are searching for a Junior Application Support Analyst to support the Business Applications Support Analyst in managing and maintaining the NAV ERP system.

This position is required to review the HelpDesk system for all ERP related tickets, filter and direct all incident support requests and escalate where required. This position will act as the first line of support which includes setting up new users, applying and updating permissions and maintaining support documentation. 

Key Responsibilities of the role:

Includes but is not limited to:

  • Provide application support for all NAV modules on a day-to-day basis.
  • Undertake active monitoring of platforms and the ticketing system.
  • Update tickets to ensure that users are informed of progress.
  • Manage user issues, conduct 1st and 2nd line support / investigation.
  • Day to day user management which includes creating new accounts and updating permission groups
  • Update documentation / knowledge base.
  • Assist with training and onboarding for new users.
  • Support the Business Applications Support Analyst with projects.

Key skills, experience and knowledge required:

  • Experience from within a similar position within a retail organisation.       
  • Understanding / interest in ERP systems.
  • Demonstrable experience of using ERP system Microsoft Navision preferred.
  • Experience of working within a Helpdesk / Desktop Support / Application Support role.
  • Advanced user of MS Office skills, especially Excel.
  • Retail POS experience is advantageous.
  • Ability to communicate and collaborate with business partners and users.
  • Ability to clearly and effectively produce detailed instructions and training documentation.
  • Enthusiastic and keen to learn new software and technology.

 

JOSEPH Company values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

 

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.

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