Sales Manager, Global Boutique, New Bond Street

SALES MANAGER - ZEGNA GLOBAL BOUTIQUE, NEW BOND STREET, LONDON

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for an impressive Sales Manager to be situated within our Global Boutique based in New Bond Street London to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna

The legacy of Zegna would not exist if it weren't for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes. As a Sales Manager, you will be in-command of the boutiques team, helping/guiding them to achieve the business objectives, build solid relationships with Zegna customers and promote the values and ambitions of the brand.

What makes up your day

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realise your full potential. In this role you will:
*The below duties are a few examples but not limited to:

• Strive to achieve individual daily, weekly, monthly and yearly sales and KPI's of the Boutique.
• Offer support to the City Manager by supervising the Boutique staff, providing feedback, monitoring effective staff schedules and ensuring optimal productivity of all.
• Foster marketing initiatives through collaboration with the City Manager, Marketing and CRM functions.
• Champion, deliver and monitor a customer-centric culture.
• Identify training and development needs for the team and spend time with them providing effective coaching and training.
• Conduct a structured monthly 1:2:1 with each team member monitoring their; Wellbeing, Sales technique, YTD perofrmance of Sales and KPI's VS Individual YTD Target set and defining an action plan for the following month to be reviewed in the next month's 1:2:1.
• Support in recruiting and onboarding top talents.
• Keep the team motivated and engaged by establishing a culture of teamwork and high performance, and proactively assist them with problems they may be facing.
• Work with the City Manager to provide effective feedback on products and collections and stay updated on stock situation, consolidation and transfers.
• Assist with the implementation and maintenance of the design and display guidelines from Visual Merchandising to maximise the store's appeal.
• Ensure the team's appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the Zegna Code of Ethics.
• Alongside the City Manager, ensure correct implement of Health & Safety regulation and supervise the attendance of the store team.
• Promote the usage of digital services to increase business opportunities and improve customer service.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we're looking for someone who:

• Is a dynamic in-store sales role model and inspiring team leader
• effective coach in defining tnagible development plans for each employee.
• Has a love for business and is entrepreneurially-minded.
• Be IT and Number proficient.
• Demonstrates strong people-skills and an intuitive sense of hospitality.
• Is reliable, and calm in a crisis.
• Is performance-driven and goal-oriented, paying close attention to detail.
• Has at least 4 years of experience in the hospitality or luxury industry.

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.
Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.