Commercial Operations Analyst - Consumer Payments - FARFETCH

PT Flexible Office Location
07 Jan 2022
25 Feb 2022
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.


Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!


The Consumer Payments team is looking for someone to help build our new Commercial Operations team. You will be responsible for completing our financial control and budget processes. You will also support the commercial relationships we have with our providers. Reporting to the Commercial Operations Manager, you'll work with over 20 partners globally to power our customers' payments needs across our different departments and geographies. You'll ensure we scale and improve our commercial conditions while finding revenue opportunities through the platform and services we provide


    • You'll help to build a new Commercial Operations team within the Payments & Fraud organisation - with the goal of ensuring we have in place strong commercial and financial control frameworks.
    • Play an integral role in the construction, validation and ongoing management of our Payments & Fraud budget.
    • Identify cost saving opportunities through analysis of commercial terms we hold with payment providers, our payment flows & configurations.
    • Support the development of robust financial control procedures covering all relevant Payments & Fraud activities. Such as payment processing fees, chargebacks, software costs and reconciliation. Ensure impacts to our P&L are identified, measured and communicated.
    • You will support the build and implementation to BAU of a quality assurance framework around financial controls and cash flows. Proactively identify, communicate and mitigate risks.
    • Collaborate closely with Payments & Fraud Analytics, Operations Strategy and Finance teams to ensure cost and financial control processes are implemented and aligned with those of our stakeholders.
    • Help develop our strategy for managing and scaling our commercial conditions with our 20+ payment service providers. Contribute to negotiations with prospective and existing providers.
    • Work with teams like Product, Legal, Finance Ops, IT Security and Treasury to bring new initiatives, and to create efficient workflows for money coming into our business.
    • Help to build and maintain strong relationships with our industry partners to ensure we're well-positioned to handle the opportunities and threats that change may bring to our cost base, particularly in the card scheme area.


    • Experienced (2+ years) in financial services, consumer payments or another relevant discipline.
    • High degree of financial acumen, able to evidence ability to manage complex budgetary and financial cost control processes.
    • You feel comfortable working with large volumes of data, and make decisions informed by data.
    • You thrive when given a challenge that includes self-led discovery and the autonomy to create your own solutions.
    • You enjoy making complex things seem simple and building better ways of working.
    • You enjoy working with different kinds of people and different teams.


    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

The Consumer Payments team is looking for someone to help build our new Commercial Operations team. You will be responsible for completing our financial control and budget processes.${description2}

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