Principal Learning Researcher - FARFETCH

Location
Portugal
Posted
07 Jan 2022
Closes
12 Feb 2022
Ref
cbec6f76-f107-4bf0-b973-cd46c1329d9c
Function
Operations
Level
Manager
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTUGAL

Our Portugal offices are located in four of the country's most vibrant cities - Braga, GuimarĂ£es, Lisbon and Porto, known for their rich historical background and warm atmosphere. The teams working in Portugal cover all areas of FARFETCH, from Digital Production to Operations, People and Technology. In our GuimarĂ£es and Porto offices you can experience the latest fashion trends in our European Production sites, and in our Braga, Porto and Lisbon offices you can immerse yourself in the tech world!

THE ROLE

Reporting to the Head of Learning & Change, you will inspire and drive the learner centric change. You are a go-to expert for connecting behavioral and learning psychology insights with the learning design in Service Excellence. Working in collaboration with the Learning Experience Design team, you uncover and help translate future strategic needs into end-to-end learning solutions; you conduct in-depth research of the industry and learning trends and feed the insights to the Learning Experience Design Manager for application in the learning designs.

WHAT YOU'LL DO

    • Conduct research of learner journeys and partner with the stakeholders to gain a holistic understanding and generate insights into the learning needs of the Service Excellence organization.
    • Lead learner (observations, focus groups, interviews, surveys) and industry (benchmarking, trends) research that generates tangible insights for evolving the learner experience.
    • Recommend strategies to enhance employees and partners learning journeys.
    • You'll build a comprehensive Learning Ecosystem Strategy and Learning Roadmap that will meet the evolving needs of our organization focussing on critical skills, such as customer engagement, suggestive service, relationship building, etc.
    • You'll be updated on the trends in the realm of learning technology and psychology through research, conducting experiments, and crafting/presenting whitepapers


WHO YOU ARE

    • 7+ years experience leading learning research projects.
    • You have portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports, visual artifacts)
    • Human-centered mindset;
    • Strategic thinking and Problem-solving Skills understanding how learning strategy can drive business strategy
    • Knowledge of learning science and learning psychology
    • Experience using quantitative and/or qualitative research methods to design learning solutions and evaluate their effectiveness.
    • The knowledge of service industry is a plus
    • Fluent English


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


You're a strategic partner dedicated to helping the L&C leader to develop and execute a sound learning strategy based on research insights and major breakthroughs in understanding of how people learn.${description2}

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