Business Development Manager Pre-owned (Secondhand)

07 Jan 2022
22 Mar 2022
As a Business Development Manager, you will play a key role in shaping the Pre-owned proposition on Zalando. You will be responsible for successfully completing highly visible cross-functional projects, exploring innovative solutions and identifying opportunities to address both customer and business needs of the Pre-owned proposition.


The Pre-owned team is part of the "Recommerce" business unit. We are Zalando's circularity and fashion recommerce team. We enable everyone to fulfil their desire to refresh their wardrobes in a more sustainable way - by providing fresh, quality-checked second hand assortment and an unmatched level of convenience. Concretely, we provide customers with the opportunity to trade-in their lightly worn items, and buy pre-owned fashion. We define "pre-owned" as second-hand-fashion items from popular ("highstreet") brands that are in like-new condition, which we present in a high-standard environment.

We are at an early stage of the business: We integrated into the Zalando Fashion Store in 2020, launching the Pre-owned proposition. The proposition is currently live in 13 Zalando markets. Pre-owned is a strategically relevant topic for Zalando group, contributing to our customer promises, our strategy of becoming the starting point for fashion and the circularity goals in our sustainability strategy (do.More).


'Solve something that matters' / 'Always put yourself in our customer's shoes'

  • Independently drive your own strategic projects, from opportunity scouting to project delivery, in close collaboration with cross-functional and cross-departmental teams, in the areas of commercial performance, trade-in campaigns, market expansion or operational excellence
  • Inform and drive strategic decisions to realise commercial success and support the team's goal of increasing category relevance and customer adoption for the Pre-owned category and Trade-in proposition, on the short and long term horizon
  • Leverage data to identify growth opportunities and define the impact of your strategic initiatives on the commercial performance, working and aligning closely with the Recommerce analytics team
  • Build and manage a meaningful network of stakeholders inside and outside of the Recommerce team to create alignment and synergies across departments and functions
  • Create a strong understanding of customer needs, conduct market research and monitor market developments

  • 'Think big, act fast': You remain motivated and structured when steering projects in a very dynamic and fast-paced environment without losing sight of your goals. You know how to embrace change and seize opportunities when they arise
  • ''Act like an owner': Managing complex and cross-functional projects excites you - you have an entrepreneurial mindset with strong perseverance and feel comfortable using your excellent strategic and analytical skills and customer-centric mindset to take decisions and accept well-measured risks to grow your area
  • 'Live high challenge and high support': As a great team player you bring a positive mindset to the team and enjoy working with a broad variety of stakeholders, building and maintaining good relationships
  • Commercial & Business Acumen: Expertise in working with different types of data - You are well versed in leveraging data insights to drive your strategic initiatives and building business cases

Prior experience: At least 4 years of relevant experience in the fields of management consulting, business development, merchandising or commercial planning with a proven track record.

  • A clear purpose for your work: Be part of an entrepreneurial team that makes Pre-owned shopping as convenient as buying new items on Zalando, making fashion more sustainable
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Personal and professional development opportunities in a highly dynamic, growing market segment


Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45+ million active customers through diverse skill-sets, interests and languages our teams choose to use.

Within Zalando Digital Experience (DX), you will work with many autonomous teams that live up to the standards of software craftsmanship, ownership and excellence. Along with our guiding set of principles we entrust you and your team to shape the future of Zalando.

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