Specialist, Supplier Sustainability Operations

Gap Inc.
Hong Kong, Hong Kong
08 Jan 2022
12 Feb 2022
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

In this role, you will administer the change of status of both Manufacturing and Mill vendors /facilities in the Vendor Profile /SMEE database/ Global Sustainability System. Manage data operations and validation. Prepare and distribute management reports. Oversee the administrative and registration process of Gap Inc.'s Mill Sustainability Program + Vendor Approval Process in accordance with GIS's sourcing policies and Gap Inc.'s Code of Vendor Conduct.

What You'll Do

Customer service and communication (30%)

  • Support Environmental, Social and Governance (ESG), the Sourcing, Corporate and Brands' business partners with the data management of S2/ ESG related initiatives, the new mill vendor/ facility registration and the manufacturing vendor / facility approval request.
  • Maintain ongoing dialogues with relevant internal business partners (ESG/GIS Category/ Mill Management/ QA & etc.) to facilitate the registration of Mill vendors/ facilities and or to contribute a quick turnaround of manufacturing vendor/ facility approval process.
  • Oversee the routine business communications.
  • Provide ongoing high-quality customer service support to internal and external business partners.
  • Provide recommendations on how to improve the mill registration process and the manufacturing vendor/facility approval process as the programs evolve.
  • Conduct training for vendors and relevant business partners.

Data Management + Reporting (30%)

  • Prepare weekly/monthly/quarterly analysis reports to Leadership team.
  • Maintain databases; this includes fixing errors and data-related problems.
  • Mining data from primary/ secondary sources, then reorganizing the data in a format that can be easily read and understood by internal business partners.
  • Audit data on a regular basis and ensure data integrity.
  • Conduct additional research and analysis, as requested.
  • Identify opportunities to enhance and streamline processes, and to provide recommendations to the Senior Manager, Supplier Sustainability Operations.
  • Create appropriate documentation that allows stakeholders to understand the steps of the data analysis process.

Vendor Approval Process (VAP) and database management (10%)

  • Manage the administrative approval process for all Gap Inc. brands by utilizing the appropriate branded/ non-branded sourcing model.
  • Administer the status changes - i.e. activation/ deactivation, withdrawal, rejection in a timely and efficient manner.
  • Ensure date integrity & consistency over multiple databases/ applications.
  • Review and implement relevant policies, procedures and processes.
  • Identify policy and database enhancement needs, provided thoughtful recommendations to Operations Manager.
  • Implement and to administer the Records Retention policy.

Mill Sustainability Program - Process + database + project management (10%)

  • Manage the administrative and registration process for Mill vendor/ facility of Gap Inc.
  • Process all status changes, e.g.- activation and deactivation, withdrawal, rejection, in a timely and efficient manner.
  • Manage data operations and validation of various initiatives and programs of Gap Inc.'s Mill Sustainability Program.
  • Ensure data integrity & consistency over multiple databases / applications.
  • Review and implement relevant policies, procedures and processes.
  • Identify policy and database enhancement needs, provide thoughtful recommendations to Operations Manager.
  • Implement and to administer the Records Retention policy.
  • Follow through the task/ project that is being asked to complete.

Miscellaneous (20%)

  • Manage ad-hoc tasks, as the needs arise.

*Mill Sustainability Program: Minimum Expectations + Higg Index - Facility Environmental Module + Zero Discharge of Hazardous Chemicals + Social & Labor Convergence Program

Who You Are

  • Ability to handle routine data entry while assessing creative ways to improve processes
  • Strong ability to analyze data / processes, identify issues, recommend solutions and push toward resolution
  • Demonstrated strong ability to handle multiple projects simultaneously, emphasizing attention to detail, follow-through and adherence to deadlines
  • Strong customer service, interpersonal and relationship-building skills
  • Strong sense of urgency
  • Sensitivity to cultural and social differences
  • Flexibility in a changing environment
  • Ability to work independently with minimal supervision, and as part of a team
  • Self-motivated
  • Proven computer skills (Excel, Word, PowerPoint, Microsoft Power BI, Outlook and Access, Visio - flowcharts & Internet)
  • Strong verbal and written communication skills (especially in English)
  • Bilingual in English (fluent) and second language (based on main area of coverage) preferred

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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