HR Service Desk Advisor - Italian Speaking (6month FTC)

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

This 6 month fixed term contract position is a key role within Tier 1 of the HR Operations Team. As a fluent or native Italian speaker, you will be the first point of contact for employees and managers on all employment related matters. The role seeks to provide Burberry colleagues with consistent and timely resolution of their HR queries whilst demonstrating first class customer service.

RESPONSIBILITIES

• Act as the first point of contact for all queries related to HR Operations - these include queries related to the employee lifecycle (hire to retire), time to pay, and HR system processes
• Responsible for the accurate triage HR requests received via the HR case management tool seeking first time resolution where possible
• Utilise appropriate communication channels to support the business - this includes case management, email, MS Teams, phone call, live chat
• Work with team members to identify opportunities to continuously improve our ways of working
• Complete routine HR administration tasks such as absence, leavers, long service
• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
• Maintain externally facing HR content updating where necessary based on analysis of case management data
  

PERSONAL PROFILE

• Possesses a customer service mindset
• Possesses strong verbal and written communication skills
• Experience using Microsoft Office Suite
• Experience working in a HR role previously (preferred but not essential)
• Fluent in Italian and English

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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Posting Notes: United Kingdom || Not Applicable || Leeds || HR || BBS - HR SHARED SERVICES || n/a ||