Ecommerce Call Support

Recruiter
L'Agence
Location
Los Angeles, Los Angeles
Posted
10 Jan 2022
Closes
10 Feb 2022
Ref
ECOM Call Support
Function
Ecommerce
Contract Type
Permanent
Hours
Full Time

LAgence has a thriving e-Commerce channel, known for excellent customer service, we are looking for a solid addition to our Customer Service team. Our ideal candidate is a self-starter with outstanding time-management and follow-through. They are great with people and have the ability to effectively communicate and resolve issues with a solution-oriented mindset. They are a fast learner of new systems and apps with impeccable attention to detail and the ability to understand systems integrations.

 

  • Provide excellent customer support to the L’Agence eCommerce Channel through effective and timely communication, both written and verbal, using email, Chat, and Phone
  • Resolve inquiries and issues for customers with a solution and satisfaction-oriented mindset.
  • Demonstrate expertise of our systems and SOP’s for proper creation of orders, fraud check, sample requests, and returns for all eCom customers.
  • Demonstrate expertise in product knowledge of our full assortment of L’Agence categories.
  • Clearly communicate internally and externally using a solutions-oriented mindset with impeccable follow-through
  • Work in a team-oriented atmosphere while independently managing own workflow and responsibilities.
  • Contribute to ongoing systems improvements to streamline processes and cross-team efficiency and communications – Monitor, test, and troubleshoot systems

Requirements:

  • Outstanding interpersonal and organizational skills
  • Experience in an administrative, support role
  • Self-starting, eager to participate, and positive attitude
  • Professional communication skills and work ethic
  • Effectively assist customers and ensure they are well-supported and satisfied
  • Ability to multi-task in a fast-paced environment
  • Background in eCommerce Fashion customer service is desired
  • 2+ years of professional experience and/or minimum undergraduate bachelor’s degree
  • Proficient computer skills, including Excel, Google Docs
  • Knowledge of e-Commerce carts (Shopify), Zendesk, Full Circle a plus

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