Private Client Specialist

Location
New York City, New York
Salary
Salary Determined on Experience includes benefits and vacation
Posted
11 Jan 2022
Closes
11 Feb 2022
Contract Type
Permanent
Hours
Full Time

As part of the Client Services team, your mission is to accompany our client throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention. You will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels (E-Business, Retail, and Wholesale) and interactions with our clients.

 

Responsibilities

• Handle client inquiries, complaints and service

• Ensure an exceptional and personalized in person Client Experience as well as by telephone, live-chat and email

• Follow-up and liaise with other departments to meet Client requests.

• Capture accurate client data

• Develop the business and client base by cultivating a strong client relationship with trust and open and interactive communication.

• Share client feedback with the appropriate departments to improve processes, services, quality, etc.

 

Requirements

• 2+ years’ experience in client relations/client development or related discipline

• Proactive, autonomous, and detail oriented

• Excellent project management skills

• Strong verbal, writing and presentation skills

• Thrives in fast-paced, international environment

• Good understanding of Microsoft Office, Excel and PowerPoint

• Team oriented

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