Customer Service Consultant - German Speaker

Recruiter
Burberry
Location
Leeds, United Kingdom
Posted
12 Jan 2022
Closes
10 Feb 2022
Ref
150425-en_GB
Function
Marketing
Level
Manager
INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Burberry's Customer Service teams sit at the heart of our luxury customer experience, delivering a personalised world-class service through expert product knowledge and a genuine passion to cultivate relationships.
We have exciting opportunities for German speakers to join our Customer Service Team within our Leeds office.

RESPONSIBILITIES

  • Delivering World Class, Luxury Customer Service:
  • As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
  • You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
  • By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
  • You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist after-sales knowledge
  • You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
  • You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
  • You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
  • Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
  • Accurately record customer details using computer based and paper based systems where necessary.
  • You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimise loss.
  • Carry out any additional duties as directed by the management team.


PERSONAL PROFILE

Excellent verbal and written English language communication skills are essential, plus at least one or more of the following languages:
  • French
  • German
  • Russian

Similar jobs

More searches like this

Similar jobs